Hospitality Technology Specialist
5 days ago
Role Overview
">The Customer Success Associate will be responsible for introducing and growing GoTab's cutting-edge technology in an exciting, fast-paced startup environment. This role requires strong communication skills, problem-solving abilities, and a passion for learning deep technical aspects of the product.
Main Responsibilities
- Establish and maintain relationships with new and existing customers
- Act as an advocate for GoTab to drive adoption, retention, and participation in new features and products
- Coordinate each phase of a successful and timely rollout of product launch
- Support and provide technical troubleshooting to GoTab operators where needed
- Function as a product expert and technical communications resource for clients via support
- Contribute to continuous improvement efforts as relates to product usability and performance based on consumer feedback
About You
You are a problem-solver, like talking to people, and maintaining strong relationships. You are coachable, interested in personal development, and want to dive into the world of hospitality tech. Your enthusiasm, entrepreneurial spirit, and willingness to grow in a company that emphasizes internal promotions make you a perfect fit for this role.
About GoTab Inc.
GoTab, Inc., a Restaurant Commerce Platform (RCP), is helping large- and mid-sized restaurants, breweries, bars, hotels, and other venues run lean, profitable operations while making guests even more satisfied. Its platform integrates with popular point-of-sale systems and allows patrons to order and pay through a server, order and pay directly from their own mobile phones, or blend the two experiences all on one tab through its easy-to-use mobile POS, contactless ordering and payment features, and kitchen management systems (KMS).
EEO Statement
GoTab is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, color, religion, creed, sex, gender, sexual orientation, gender identity, gender expression, age, national origin, genetic information, marital/familial status, disability, military status, veteran status, or any other protected status.
Salary and Benefits
The estimated salary for this position is $55,000 - $65,000 per year, depending on experience. The company offers unlimited vacation policy, medical/dental/vision insurance, and opportunities for professional growth and development.
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