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System Administrator

1 month ago

Harrisburg, Pennsylvania, United States FIS Global Full time
About the Role:

We are seeking a skilled System Administrator to join our team at FIS Global. As a key member of our Managed IT group, you will be responsible for maintaining the critical server infrastructure that enables us to advance the way the world pays, banks, and invests.

Your primary focus will be on deploying new technologies and ensuring system performance. You will work closely with our engineers to provide Wintel support for our hosted systems, manage and maintain customer server environments, and provide technical leadership and mentoring to other engineers on your team.

Key responsibilities include:

  • Providing Wintel support for hosted systems
  • Supporting escalations from engineers for day-to-day and project work
  • Serving as the subject matter expert for customer environments
  • Managing and maintaining customer server environments in our hosted platform, on-premise, and cloud-native environments
  • Managing and maintaining Citrix Virtual Apps and Desktops as a front-end supporting applications such as Workspace
  • M365 Support and Administration
  • Microsoft Intune Administration (including auto-pilot)
  • Azure AD Basic Support
  • Knowledge of MFA methodologies
  • Knowledge of VMware for support of servers and server builds
  • Assisting with audit and vulnerability remediations for workstation and server environments as needed
  • Working with various teams and major incident management teams to resolve support escalations and outages
  • Proactive maintenance of client systems we support
  • Expanding platforms as necessary and refining processes for better environment performance

Requirements:

  • Strong analytical troubleshooting skills to identify issues that could cross multiple business areas/teams and technologies
  • Expert in independent and collaborative troubleshooting, critical thinking, and the ability to know when to escalate
  • Proven experience performing systems engineering and administration of end-user systems
  • Extensive VMWare and virtualization skills, preferably VMware certified but not required
  • Experience with PowerShell scripting to manage hosted infrastructure
  • Experience with server hardware, for example, Hypervisor or ESXI server builds
  • Experience with MS server 2012, 2016, and 2019 operating systems
  • Experience with Active Directory management, maintenance, Azure Entra ID knowledge, and Azure AD administration
  • TCP/IP, network monitoring, and tools, and technical writing principles and practices
  • Strong sense of customer focus, ownership, urgency, and drive
  • Understanding of SSL, Internet (SMTP, LDAP, DNS), TLS, and other networking protocols
  • Experience with installing, deploying, and supporting multi-tier applications
  • Professional and responsible attitude with the ability to work without supervision
  • Proven experience working within SLA's, change management processes, and an ITIL v3/v4 framework
  • Excellent communication (verbal and written), follow-up skills, and paying strong attention to detail
  • Deep understanding of change management process
  • Understanding of how to do an application deployment via the use of BigFix, SCCM, or similar toolset
  • Ability to participate in on-call rotation schedule

Added Bonus:

  • Experience in Linux Administration
  • Azure Foundations Certification or above
  • M365 Administration Certification

What We Offer:

  • At FIS, you can learn, grow, and make an impact in your career
  • Flexible and creative work environment
  • Diverse and collaborative atmosphere
  • Professional and personal development resources
  • Opportunities to volunteer and support charities
  • Competitive salary and benefits

Location:

Candidates need to be located within 30-50 miles of Harrisburg, PA location to be able to support our multiple clients in the surrounding area.