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Manager of Business Control: Universal Change Risk Assessment

2 months ago

Fort Worth, Texas, United States Bank of America Full time
Job Overview:

At Bank of America, our mission is to enhance financial lives through meaningful connections. Responsible Growth is the cornerstone of our operations, ensuring we serve our clients, teammates, communities, and shareholders effectively every day.

We are committed to fostering a diverse and inclusive environment for all our employees. Our hiring practices reflect a wide range of backgrounds and experiences, and we prioritize investing in our teammates and their families by providing competitive benefits that support their overall well-being.

Bank of America values collaboration while also offering flexibility tailored to various roles within our organization.

Joining Bank of America means embarking on a fulfilling career with opportunities for learning, growth, and impactful contributions.

Position Summary:
This role is pivotal in leading and executing internal control practices and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities encompass executing LOB or ECF processes and tools to ensure compliance with enterprise-wide standards. The position involves supporting the implementation of quality assurance and quality control processes within the LOB or ECF through continuous monitoring and testing of controls, identifying issues and areas for improvement, and developing action plans and milestones.

The Retail Preferred and Small Business Banking (RPSB) Change Management Oversight and Governance team is in search of a skilled and driven individual to join our high-performing team as the Universal Change Risk Assessment (UCRA) Program Manager. In this critical role, you will oversee process and control performance for First Line of Defense (FLU) adherence to the RPSB Universal Change Risk Assessment (UCRA) Policy and Standard. This includes ownership of the UCRA Policy and Standard, alongside compliance with the Enterprise Change Policy and Standard. Responsibilities include the overall administration of the UCRA tool, Policy and Standard, as well as oversight and management of the Governance and Oversight of Consumer Change processes, controls, and performance metrics. This role collaborates with the UCRA Product Manager to guide technology funding and prioritization, and with the UCRA QA Program Manager to ensure robust metrics are established to support a strong control environment. The UCRA Program Manager will work closely with the LOBs under the RPSB UCRA Change Standard to identify performance impacts and develop necessary action and performance improvement plans. This individual will also be responsible for pinpointing optimization opportunities to ensure RPSB Change Management maintains an effective oversight environment and adequately monitors adherence to change requirements.

Key Responsibilities:
  • Lead the evaluation of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure compliance with enterprise-wide standards.
  • Conduct monitoring and testing of controls, identifying issues and areas for remediation.
  • Implement optimized controls and enhanced Quality Assurance (QA) practices to support business continuity.
  • Manage the performance and productivity of team members conducting quality inspection reviews.
  • Ensure timely execution of QA activities, including control execution, case management, and results reporting.
  • Oversee all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews.
  • Ensure data accuracy and capture relevant information for inspection metrics to support governance and dashboard reporting.
  • Enhance, design, implement, and provide ongoing oversight to the Consumer Change Management control environment.
  • Facilitate Consumer Change forums, including the Consumer Change Management Governance Forum, Change Liaison Forum, UCRA Policy and Standard updates, and ongoing communications to the Consumer change community.
  • Collaborate closely with FLUs, Change/UCRA Liaisons, Oversight Executives, GCOR, and Control partners to advise on process/control enrichment.
  • Provide updates on the status and performance of metrics, risks, and opportunities.
  • Continuously assess and enhance the coverage model and processes to improve effectiveness and efficiency.
  • Identify, assess, and communicate emerging issues, themes, and trends based on various information gathering methodologies.
Required Qualifications:
  • 5+ years of experience in risk management, change management, and business controls or a combination thereof.
  • Subject Matter Expertise in UCRA and Enterprise Change Requirements.
  • Proficiency in UCRA tools and Project Management experience.
  • Demonstrated executive presence, including the development and presentation of executive-level meeting materials.
  • Strong interpersonal skills with a proven ability to build and maintain relationships both externally and internally.
  • Exceptional verbal and written communication skills; ability to simplify and summarize complex topics.
  • Ability to analyze and present process and control data effectively.
  • Strategic thinker comfortable interacting at a senior management level.
  • Ability to think creatively and demonstrate an enterprise mindset.
  • Ability to work effectively under pressure, adapt to unexpected events, prioritize, and multitask in a deadline-driven environment.
  • Proven presentation skills: ability to convey key messages, recommendations, and information clearly and concisely.
  • Strong Excel and data analysis capabilities.
Skills:
  • Controls Management
  • Oral Communications
  • Risk Management
  • Stakeholder Management
  • Strategic Planning and Development
  • Continuous Improvement
  • Engagement Drive
  • Influence
  • Strategic Thinking
  • Talent Development
  • Data and Trend Analysis
  • Decision Making
  • Monitoring, Surveillance, and Testing
  • Problem Solving
  • Quality Assurance
Shift:
1st shift (United States of America)

Hours Per Week:
40