Senior Business Analyst

4 weeks ago


Pittsburgh, Pennsylvania, United States Highmark Health Full time

Job Summary

This role supports the analytical aspects of product management lifecycle within the Product Experience and Capabilities Portfolio at Highmark Health.

The successful candidate will help develop, document, and inventory existing capabilities that power insurance products, including modularization, insurance product configuration, and alternative health plans.

Additionally, this role will assist in identifying necessary capabilities to deliver a high-quality customer experience throughout the shopping, purchasing, using, and navigating our insurance products process.

Key Responsibilities

  • Partner with customers, business stakeholders, vendors, designers, IT delivery partners, and team members to capture capability needs and drive quality business solutions.
  • Create and maintain deliverables such as business vision, business requirements, customer personas, stakeholder and/or journey maps, product capability roadmaps, product KPIs/metrics, and implementation/delivery plans.
  • Participate in the full product management delivery life cycle by actively participating with business and IT delivery teams, leveraging advanced knowledge of modern product management delivery practices and methodologies, such as Agile/Scrum, Kanban, etc.
  • Lead various aspects of business analysis, business requirements definition and documentation, business user testing, business requirement traceability, and full product capability delivery.
  • Effectively communicate with team members, customers, partners, and management, including assisting with or leading business and product requirement walkthroughs and sprint reviews, reporting project/delivery status, and providing accurate and concise documentation.

Requirements

  • Bachelor's Degree in Business Administration, Business Management, Information Technology, Information Systems, or related field.
  • 5 years in a Business Analysis and/or Analyst role.
  • Preferred: 3 years in Lean/Six Sigma and/or Process Improvement, 3 years in the Health Insurance Industry, 3 years in the Healthcare Industry, and 1 year supporting product management and/or capability delivery.

Skills

  • Analytical Skills.
  • Problem-Solving; ability to identify stakeholder problems.
  • Communication Skills; prior experience collaborating with and influencing senior executives, decision makers.
  • Report Writing; ability to explain complex information in simple terms.
  • Advanced knowledge of and some prior experience in applying Agile Methodology and Agile Project Management.
  • Product Management.
  • Critical Thinking and Strategic Thinking; ability to perform big-picture thinking while understanding nuances and details of a situation.
  • Analysis.
  • Elicitation/Documentation skills.

Language (Other than English): None

Travel Requirement: 0% - 25%



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