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Dunkin' Donuts Crew Member

1 month ago

Frederick, Maryland, United States Baskin Robbins Full time
Job Summary:
Crew Members are responsible for delivering exceptional guest experiences at a Dunkin' Donuts franchisee location. They prepare products according to operational and quality standards, and serve them with enthusiasm in a clean environment.

They work as part of a team to meet our Guests' needs and give them a reason to come back.


As a Crew Member, you will be part of a dynamic team that is committed to making our guests' day by serving them with a great product, a smile, and a positive attitude.

Responsibilities include:

  • Communicating effectively with team members and treating others fairly and with respect.
  • Responding positively to feedback and direction given.
  • Adhering to schedule and arriving ready to work on time.
  • Operations Excellence for Guest Satisfaction:
    • Holding guests as the highest priority and ensuring each guest is highly satisfied with their experience.
    • Responding to specific guest needs and resolving problems with a sense of urgency.
    • Adhering to Brand standards and systems, delivering quality food and beverage to each guest.

Qualifications:
Must be able to fluently speak and read English.Capable of counting money and making change.Able to operate restaurant equipment (minimum age requirements may apply).Required Competencies:Guest Focus – anticipate and understand guests' needs and exceed their expectations.Passion for Results – set compelling targets and deliver on commitments.Problem Solving and Decision Making – make good decisions based on analysis, experience, and judgment.Core Values:You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer.

Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.