Customer Service Representative for Building Materials

4 days ago


Irvington, New Jersey, United States Manufacturers Reserve Supply Inc. Full time
Customer Service and Inside Sales Representative

Join our team at Manufacturers Reserve Supply Inc., a leading wholesale distributor of high-end building materials, as a Customer Service and Inside Sales Representative. In this role, you will work closely with lumber yards and retail business operations to provide exceptional customer service and support.

Key Responsibilities:
  • Process orders and provide quotes in a timely and accurate manner
  • Assist customers in developing solutions to meet their needs
  • Determine customers' needs and recommend appropriate products and solutions
  • Establish a rapport with new customers and nurture relationships with long-term customers
  • Troubleshoot and resolve customer inquiries
  • Provide support and maintain up-to-date knowledge on products and services
  • Generate additional business through cross-selling, up-selling, sales add-ons, and promotional campaigns
  • Partner with the Outside Sales Team and other internal departments to ensure 100% customer satisfaction
Requirements:
  • Experience in customer service or call center environment
  • Experience in sales or inside sales
  • Strong computer skills (MS Office, Word, Excel, Outlook)
  • Excellent verbal and written communication skills
  • High attention to detail and ability to multi-task
  • Team player with self-motivation and collaboration skills
Benefits:
  • Full benefits package, including medical, dental, vision, FSA, Group Term Life, and AD&D
  • 401(k) plan with company match
  • Company-paid holidays and paid time off
  • Access to on-site gym and caf
  • Eligibility for voluntary benefits, including free legal advice, counseling, finance planning, and discount programs

At Manufacturers Reserve Supply Inc., we value our employees and strive to develop them to their fullest potential. If you are a motivated and customer-focused individual with a passion for building materials, we encourage you to apply for this exciting opportunity.



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