Customer Service Representative for Building Materials
1 month ago
At Manufacturers Reserve Supply, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Service/ Inside Sales Representative. This role will be responsible for providing exceptional customer service, processing orders, and providing support on products and services to our clients.
Key Responsibilities:- Handle incoming calls, process orders, and provide quotes in a timely and accurate manner
- Assist customers in developing solutions to meet their needs
- Determine customers' needs and recommend appropriate products and solutions
- Establish a rapport with new customers and nurture relationships with long-term customers
- Troubleshoot and resolve customer inquiries
- Provide support and maintain up-to-date knowledge on products and services
- Generate additional business through cross-selling, up-selling, sales add-ons, and various promotional give campaigns
- Provide support to and partner with Outside Sales Team and other internal departments as required to ensure 100% customer satisfaction
- Experience within customer service or call center environment
- Experience in sales or inside sales
- Strong computer skills (MS Office, Word, Excel, Outlook)
- Must possess excellent verbal and written communication skills, including a pleasant and professional phone demeanor
- Must possess a high attention to detail and the ability to multi-task
- Must be a team player, self-motivated, and be able to collaborate effectively with other departments
- Must be familiar with Microsoft Office
- Bilingual a plus
- A company-paid medical plan
- Dental, vision, FSA, Group Term Life, and AD&D
- 401(K) Plan with a company match
- Company-paid holidays
- Paid Time Off
- Access to our company onsite gym
- Access to our newly remodeled caf, with refrigerator, toaster, toaster-oven, water cooler, and free coffee bar
- Cutting-edge technology
- New facilities that are beautifully manicured
- Eligible for voluntary benefits, including free legal advice, counseling, finance planning, discount programs (Disney, Costco, Travel, Concerts)
Manufacturers Reserve Supply is a wholesale distributor located in northern New Jersey. We specialize in selling high-end building materials to lumber yards and retail business operations. Serving the industry for over 90 years, integrity and reputation have been paramount to this company. MRS develops employees to their fullest potential and constantly encourages them to strive for greater goals. As a result of this and similar company policies, it is no surprise that the company has employees that have been with them for over 25 years.
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