Relationship Banker

4 weeks ago


Columbus, Ohio, United States Telhio Credit Union Full time
About the Role

We are seeking a highly skilled and customer-focused Relationship Banker to join our team at Telhio Credit Union. As a key member of our branch team, you will be responsible for delivering exceptional service to our members, providing financial solutions, and building strong relationships with our community.

Key Responsibilities
  • Provide personalized service to members, addressing their financial needs and concerns.
  • Process transactions, including cash withdrawals, deposits, and loan payments, with accuracy and efficiency.
  • Process credit card payments and IRA/HSA transactions in our 3rd party portal and Ascensus.
  • Inform members about products, services, and promotions, and cross-sell credit union products to meet their needs.
  • Conform to all applicable Telhio policies, procedures, and regulations, maintaining confidentiality and protecting credit union operations.
  • Balance cash drawers accurately and participate in dual-control functions to ensure security and compliance.
  • Perform other tasks as requested by supervisors, including attending SEG events and making outbound calls.
Requirements
  • Three or more years of member/customer service experience.
  • Three or more years of financial services experience preferred.
  • Effective oral and written communication skills.
  • Excellent time management skills and attention to detail.
  • Ability to work some Saturday hours and have a valid driver's license.
  • Telhio applicants must be able to pass a background check, including credit, drug screen, bondability, and criminal background.
What We Offer
  • Competitive pay and benefits, including several medical plan options, dental, free vision, free life, and free disability insurance.
  • 6% matching and immediately vested 401(K) plan.
  • Generous schedule for paid holidays, vacation, and personal time for a healthy work-life balance.
  • Opportunity for personal career growth, continued education, and mentorship programs.
  • Volunteer opportunities impacting the local community.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting, some reaching, standing, and some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute, and record numerical and statistical data. Must drive occasionally.


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