Digital Product Manager

1 week ago

Columbus, Ohio, United States Huntington National Bank Full time

Job Summary:

Huntington National Bank is seeking a Digital Product Manager to join our Commercial Digital team. As a key member of our team, you will partner with Sales Leaders to drive a better experience in Salesforce for our bankers.

About the Role:

The Digital Product Manager for Sales Enablement will be responsible for enhancing sales productivity, delivering superior user experience for our bankers, and driving higher customer satisfaction and retention.

Key Responsibilities:

  • Identify business challenges and opportunities for improvement using data analytics, customer/colleague feedback, and pain points.
  • Drive business prioritization and requirements in partnership with a cross-functional team of Sales partners and Salesforce technical teams.
  • Deliver Salesforce enhancements using Agile techniques, with a mindset of incremental delivery using MVPs. Lead in feature definition and acceptance criteria.
  • Understand how features map to delivering business objectives and key results (OKRs).
  • Lead discussions in partnership with Salesforce and data architects.
  • Work with agile teams to iterate and build, focusing on prioritizing business value from different pieces of work.
  • Partner with implementation teams to roll out capabilities flawlessly for customers and colleagues.
  • Measure performance against expectations, revisiting analysis and strategy to modify approach when a variance is recognized.

Requirements:

  • Bachelor's degree
  • 4+ years of Digital product management or project delivery experience
  • Experience with Agile Delivery

Preferred Qualifications:

  • Digital product management or delivery experience in Salesforce or other CRM applications
  • Experience working with sales, service, and relationship management professionals
  • Skilled at using data or insights to design dashboard capabilities and Customer 360 views
  • Experience in creating re-designed experiences on online/mobile platforms
  • Ability to translate business needs to technology teams
  • User-centered design and usability expertise
  • Self-starter who develops plans and is committed to hitting delivery dates
  • Strong analytical skills and familiarity with the Software Delivery Lifecycle
  • Excellent written and verbal communication skills
  • Ability to develop working relationships with individuals at all levels of an organization
  • Strong organizational skills and attention to detail

What We Offer:

Huntington National Bank is an equal opportunity and affirmative action employer, committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, and expression, genetic information, or any other basis protected by local, state, or federal law.

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