Ticket Service Representative

1 week ago

San Diego, California, United States Legends Full time

Job Summary

The Ticket Service Representative will be a key member of the San Diego FC service team, responsible for delivering exceptional guest experiences and building strong relationships with clients. This role will focus on disseminating information and ticket options, with the ability to upsell product and create comprehensive service plans for clients.

Key Responsibilities

  • Build and maintain strong relationships with clients through strategic touchpoints and regular communication.
  • Identify new revenue opportunities through cross-selling, upselling, referrals, and self-prospecting strategies.
  • Create and implement comprehensive service plans for clients, ensuring top-tier guest services and fulfilling contract obligations.
  • Serve as the primary point of contact for managing client expectations and addressing service needs.
  • Collect and document relevant information and photos throughout the year for end-of-year recap.
  • Develop and manage promotions such as player visits, hospitality experiences, and exclusive events.
  • Oversee the execution of member benefits, including special in-game and non-game day requests, and other exclusive offerings.
  • Implement and fulfill individual game ticket requests as needed.
  • Ensure all client questions, requests, logistics, and complaints are resolved promptly and efficiently.

Requirements

  • Bachelor's degree in Business, Marketing, Communications, or a related field.
  • Minimum of 2 years of progressively responsible experience in sales and customer service.
  • Strong integrity and commitment to ethical standards.
  • Proven ability to build and maintain effective relationships with all departments and colleagues in a collaborative, team-oriented environment.
  • Excellent organizational skills with attention to detail and record-keeping.
  • Self-motivated and goal-oriented.
  • Strong ability to deliver exceptional customer service.
  • Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint, Archtics and salesforce are a plus.
  • Flexibility to work days, nights, weekends, and holidays as needed.
  • Multi-lingual capabilities a plus.

Benefits

  • Competitive hourly range $25-$35 per hour + bonus potential.
  • Generous benefits package including medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands and fingers, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

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