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Support General Manager

2 months ago

Cincinnati, Ohio, United States Kenwood Full time
Job Overview

Position: Assistant General Manager

Department: Kenwood Entertainment

Supervisor: General Manager

Compensation: Salary

Company Overview: Kenwood is a premier entertainment venue that combines a multi-screen cinema experience with dining options and event spaces. We strive to enhance the traditional cinema experience with modern amenities, including a full-service bar and comfortable seating.

Role Summary:

The Assistant General Manager plays a crucial role in overseeing all facets of food and beverage operations within the venue.

This position serves as the second-in-command, requiring proficiency in all operational functions and the ability to train staff effectively.

Qualifications:
  • Minimum of 1 year of experience in a similar management role.
  • Background in entertainment or dining establishments is preferred.
  • Bachelor's degree in business or a related field is advantageous.
  • Availability for evening shifts, weekends, and holidays; management work week typically involves 50-55 hours.
  • Ability to work independently with minimal oversight.
  • Must be at least 21 years old.
  • Serve Safe Manager Certification or willingness to obtain within 30 days of hire.
  • Physical capability to lift up to 50 pounds and stand for extended periods.
  • Ability to thrive in a fast-paced, high-pressure environment while maintaining a focus on guest satisfaction.
Key Responsibilities:
  • Recruit, train, and develop team members under the guidance of the General Manager.
  • Ensure adherence to cash handling protocols as per company policy.
  • Facilitate staff training programs to enhance service quality.
  • Provide leadership and oversight to all hourly staff, ensuring operational efficiency.
  • Maintain appropriate staffing levels to optimize customer experience.
  • Initiate maintenance and repairs of facilities and equipment as needed.
  • Identify and nurture potential leaders within the team for future management roles.
  • Implement employee recognition and incentive programs.
  • Foster positive employee relations and uphold operational standards.
  • Drive financial performance by analyzing reports and developing strategies to enhance revenue.
  • Ensure fiscal responsibility for inventory and operational costs.
  • Deliver exceptional guest experiences through quality service and product offerings.
  • Maintain a safe environment for guests and staff.
  • Continuously improve operational execution through attention to detail.
  • Exhibit strong leadership and coaching abilities.
  • Demonstrate professionalism and accountability in all actions.
  • Appreciate and promote diversity within the workplace.
  • Monitor risk management related to safety and loss prevention.
  • Employ innovative thinking to enhance operational strategies.
  • Analyze data to inform business decisions.
  • Complete administrative duties related to finance and personnel accurately and timely.
  • Oversee daily operational tasks to ensure smooth functioning.
  • Maintain cleanliness and organization within the venue.
Benefits:
  • Competitive salary package.
  • Paid vacation time.
  • Health insurance coverage.
  • Quarterly dining allowance at Kenwood.
  • Opportunities for career advancement.
  • Complimentary movie tickets.