Customer Service Representative

3 days ago


Covington, United States Fidelity Investments Full time
Job Title: Customer Service Representative

Are you passionate about delivering exceptional customer experiences? Do you enjoy helping others and making a positive impact in their lives? We're seeking a Customer Service Representative to join our team at Fidelity Investments.

About the Role:

This is a full-time hourly phone position that requires excellent communication and interpersonal skills. As a Customer Service Representative, you will be responsible for providing top-notch customer service to our clients, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities:
  • Provide exceptional customer service via phone, ensuring that clients feel valued and supported.
  • Answer client inquiries and resolve issues in a timely and professional manner.
  • Develop and maintain relationships with clients, understanding their needs and preferences.
  • Work collaboratively with internal teams to resolve complex issues and provide solutions.
  • Stay up-to-date on product and service offerings, as well as industry trends and developments.
Requirements:
  • 1+ year of customer service experience, preferably in a call center or financial services environment.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients.
  • Ability to work in a fast-paced environment, handling multiple calls and priorities simultaneously.
  • Basic computer skills and proficiency in navigating software applications.
  • High school diploma or equivalent required.
What We Offer:

At Fidelity Investments, we're committed to providing our employees with a comprehensive benefits package, including:

  • Competitive hourly rate and opportunities for overtime.
  • Comprehensive health insurance, including medical, dental, and vision coverage.
  • 401(k) matching program and employee stock purchase plan.
  • Flexible scheduling and work-life balance.
  • Opportunities for professional growth and development.
How to Apply:

If you're passionate about delivering exceptional customer experiences and have a strong desire to help others, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.



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