Customer Service Representative
3 days ago
Are you passionate about delivering exceptional customer experiences? Do you enjoy helping others and making a positive impact in their lives? We're seeking a Customer Service Representative to join our team at Fidelity Investments.
About the Role:This is a full-time hourly phone position that requires excellent communication and interpersonal skills. As a Customer Service Representative, you will be responsible for providing top-notch customer service to our clients, answering their questions, and resolving their issues in a timely and professional manner.
Key Responsibilities:- Provide exceptional customer service via phone, ensuring that clients feel valued and supported.
- Answer client inquiries and resolve issues in a timely and professional manner.
- Develop and maintain relationships with clients, understanding their needs and preferences.
- Work collaboratively with internal teams to resolve complex issues and provide solutions.
- Stay up-to-date on product and service offerings, as well as industry trends and developments.
- 1+ year of customer service experience, preferably in a call center or financial services environment.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients.
- Ability to work in a fast-paced environment, handling multiple calls and priorities simultaneously.
- Basic computer skills and proficiency in navigating software applications.
- High school diploma or equivalent required.
At Fidelity Investments, we're committed to providing our employees with a comprehensive benefits package, including:
- Competitive hourly rate and opportunities for overtime.
- Comprehensive health insurance, including medical, dental, and vision coverage.
- 401(k) matching program and employee stock purchase plan.
- Flexible scheduling and work-life balance.
- Opportunities for professional growth and development.
If you're passionate about delivering exceptional customer experiences and have a strong desire to help others, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
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