Technical Support Specialist
6 days ago
LTS Security Inc. is a leader in digital video surveillance, providing reliable and cost-effective solutions to security professionals and installers.
The estimated annual salary for this position is between $60,000-$80,000 depending on experience and location.
Job ResponsibilitiesWe are seeking a talented individual to join our Technical Support team as an IT Help Desk Professional. Key responsibilities include:
- Maintaining an in-depth knowledge of our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions
- Embracing and learning the Video Surveillance / CCTV technologies and their applications
- Providing product demo and technical training to the sales team and customers
- Testing and evaluating surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals
- Building and testing PC-based DVR systems to customer specifications
- Providing prompt and effective customer service and technical support
To be successful in this role, you will need:
- At least 1 year of professional experience in technical support or related areas
- A bachelor's degree in Computer Science, Physics, IT / Network, Engineering, or related field
- Industry recognized technical support certificate such as a CompTIA A+ is a plus
LTS Security Inc. offers a range of benefits including competitive salary, domestic and/or international travel opportunities, and a dynamic work environment.
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