Technical Support Specialist

6 days ago


Mount Laurel, New Jersey, United States Xtel Communications, Inc. Full time
About the Role

We are seeking a skilled Network Support Engineer to join our Advanced Support Group at Xtel Communications, Inc.

The ideal candidate will have experience working in a Customer Support Environment or Network Operations Center (NOC), Security Operations Center (SOC), and has experience with VoIP, Carrier Ethernet, and Managed Security services.

Key Responsibilities:

  1. Provides technical advice and support for networks, systems, and technologies.
  2. Troubleshoots, escalates, and resolves tickets within defined SLAs.
  3. Leverages remote support tools to resolve support requests.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • Experience working with Switching/Routing and VoIP technologies.
  • Excellent understanding of Hosted PBX service and associated technologies.

What We Offer:

  • A competitive salary of $90,000 - $115,000 per year.
  • A comprehensive benefits package.
  • Ongoing training and professional development opportunities.


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