Technical Support Specialist
6 days ago
We are seeking a skilled Network Support Engineer to join our Advanced Support Group at Xtel Communications, Inc.
The ideal candidate will have experience working in a Customer Support Environment or Network Operations Center (NOC), Security Operations Center (SOC), and has experience with VoIP, Carrier Ethernet, and Managed Security services.
Key Responsibilities:
- Provides technical advice and support for networks, systems, and technologies.
- Troubleshoots, escalates, and resolves tickets within defined SLAs.
- Leverages remote support tools to resolve support requests.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or related field.
- Experience working with Switching/Routing and VoIP technologies.
- Excellent understanding of Hosted PBX service and associated technologies.
What We Offer:
- A competitive salary of $90,000 - $115,000 per year.
- A comprehensive benefits package.
- Ongoing training and professional development opportunities.
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