Front Desk Representative

4 weeks ago


Tucson, Arizona, United States Texas Western Hospitality Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Residence Inn Tucson Airport. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and memorable.

Key Responsibilities
  • Register guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates.
  • Handle confidential information, including guest records, with a high degree of integrity.
  • Answer and route calls as appropriate, taking guest messages with accuracy.
  • Assist with sales and marketing efforts as directed by the General Manager.
  • Offer and properly handle requests for wake-up calls.
  • Record pertinent guest information in the pass on log.
  • Replenish continental breakfast as needed and keep the area clean.
  • Ensure common area/lobby is clean.
  • Perform laundry functions as directed.
  • Check guests in and out of the hotel, processing customer payments according to established policies and procedures.
  • Answer phone in a prompt, efficient, and friendly manner.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work a variety of shifts, including weekends and holidays.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and multitask effectively.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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