Front Desk Representative

11 hours ago


Des Plaines, Illinois, United States VH-H Rosemont LLC Full time

**Job Summary**

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at VH-H Rosemont LLC. As a key member of our hotel's operations, you will be responsible for providing exceptional service to our guests, ensuring a memorable experience during their stay.

Key Responsibilities:

  • Greet and welcome guests upon arrival, register them into the computer, and provide information about the hotel's services and facilities.
  • Process payments for guests' accounts, maintain a house bank, and perform daily cash handling duties.
  • Issue keys to guests, control access to safety deposit boxes, and post miscellaneous charges as requested.
  • Review current day's expected arrivals, check VIP and special request reservations, and inform staff accordingly.
  • Ensure all necessary reports and forms are completed daily.

Requirements:

  • Able to read and write to facilitate communication with guests and colleagues.
  • Excellent communication skills, both verbal and written, to effectively interact with guests and internal teams.
  • Detailed knowledge of the hotel, its services, and facilities to provide accurate information to guests.
  • Strong leadership capability and customer relations skills to ensure a positive guest experience.
  • Able to work in a fast-paced environment, multitasking and prioritizing tasks to meet deadlines.

About Us:

VH-H Rosemont LLC is a leading hospitality company dedicated to delivering exceptional service and creating memorable experiences for our guests. We offer a competitive salary package, including an estimated $40,000 - $60,000 per year, based on location and experience. If you are a motivated and customer-focused individual looking for a challenging role in a dynamic environment, please apply today.



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