Field Service Supervisor

2 weeks ago


Longmont, Colorado, United States Earth Networks Full time
Job Description

At Earth Networks, we're on a mission to automate weather-influenced decision-making across the globe. We're seeking a highly skilled Field Service Supervisor to join our team and help us achieve this goal.

This is an exciting opportunity to work with cutting-edge technology and make a real impact on the lives of our customers. As a Field Service Supervisor, you will be responsible for overseeing the day-to-day operations of our field service team, ensuring that our customers receive the highest level of service and support.

Key Responsibilities:

  • Lead and manage a team of field service technicians to ensure timely and efficient completion of service requests.
  • Develop and implement effective service strategies to meet customer needs and improve overall customer satisfaction.
  • Collaborate with internal teams to ensure seamless communication and coordination of service requests.
  • Conduct regular site visits to ensure compliance with company policies and procedures.
  • Provide training and coaching to field service technicians to enhance their skills and knowledge.
  • Monitor and analyze service metrics to identify areas for improvement and implement changes as needed.
  • Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.

Requirements:

  • 5+ years of experience in a field service management role.
  • Proven track record of success in leading and managing a team of field service technicians.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

Preferred Qualifications:

  • PMP certification.
  • Experience with CRM software.
  • Knowledge of weather-influenced decision-making technologies.

At Earth Networks, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you're a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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