Housekeeping Supervisor

7 days ago


Miami, Florida, United States The Elser Hotel & Residences Full time

The Elser Hotel & Residences, a premier luxury condominium hotel in Downtown Miami, seeks a seasoned Housekeeping Supervisor - Team Lead to oversee housekeeping functions and ensure exceptional guest satisfaction.

About the Role

  • This key position is responsible for administering and coordinating housekeeping operations, ensuring that rooms are clean and well-maintained according to hotel standards.
  • The successful candidate will assume all Housekeeping Manager functions in their absence, demonstrating leadership skills and attention to detail.
  • As a Housekeeping Supervisor - Team Lead, you will be an integral part of our team, working closely with Room Attendants and other departments to ensure seamless service delivery.

Responsibilities

  1. Inspect Room Attendant's work performance within assigned sections on a daily basis to ensure high productivity levels and adherence to hotel standards.
  2. Assume Housekeeping Manager duties in their absence, including inspecting VIP rooms, reporting availability to the Front Office, and ensuring timely completion of tasks.
  3. Oversee floor closing procedures at the end of each day, ensuring that carts are clean, restocked, and maintained.
  4. Maintain accurate records of daily assignments, signed off, and submitted on time to the Housekeeping Office.
  5. Monitor cleanliness and orderliness of Room Attendant's carts, linen closets, control closets, stairways, and landings.
  6. Coordinate daily assignments, ensuring Room Attendants and House Attendants have clear tasks and responsibilities.
  7. Communicate effectively with the Front Office and Engineering teams via pager/radio, addressing any concerns or issues promptly.
  8. Report progress on out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, adhering to hotel standards.
  9. Initiate work orders for repairs and maintenance, forwarding them to Engineering, and following up on completion.
  10. Assist with training and development of Housekeeping staff, promoting growth and excellence within the department.

Requirements

  • A minimum of two to three years of progressive experience in a hotel or related field, with previous supervisory responsibility preferred.
  • A High School diploma or equivalent required, with college coursework in a related field considered beneficial.
  • The ability to stand during entire shifts, with excellent communication skills, both verbal and written, to interact with employees and guests.

Estimated Salary

The estimated annual salary for this role is $45,000 - $55,000, based on industry standards and market rates in Miami. This figure may vary depending on individual qualifications and experience.



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