Voice Engineer

4 weeks ago


Sunnyvale, California, United States Akraya Full time

Job Summary:

As a Voice Engineer - UCC Deployment and Support, you will play a crucial role in deploying, supporting, and upgrading voice and video infrastructures, including Zoom Phone and NICE contact center solutions. This position requires hands-on experience with voice and video systems, particularly with Zoom Phone, NICE CxOne contact center, and proficient collaboration skills to help develop and implement technology roadmaps.

Key Responsibilities:

  • Deploy, support, and upgrade production Zoom Phone, Zoom Meeting, NICE infrastructure supporting worldwide locations.
  • Test and evaluate voice and video systems for optimum performance in support of ongoing and future business needs.
  • Manage global telecom ISP for SIP trunk and voice circuits.
  • Review, plan, and evaluate voice systems and work closely with network engineering team on design, configuration, and troubleshooting.

Requirements:

  • Implement and support enterprise-class voice networks for NICE CxOne contact center.
  • Proficiency in Zoom Phone, NICE CxOne contact center, and Cisco Voice Gateways.
  • Experience in call routing, configuration, and scripting with NICE ICM Enterprise.
  • NICE Studio Scripting, NICE Agent Creation, NICE Call Recording, and NICE Admin Experiences.

About Akraya:

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. We are industry leaders in IT staffing, providing staffing solutions for Fortune 100 companies.


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