Hotel Guest Services Agent

5 days ago


Morrisville, United States stayAPT Suites RTP Full time

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team at stayAPT Suites RTP. As a key member of our team, you will be responsible for welcoming guests, managing accounts, answering inquiries, and fielding complaints to ensure we deliver an excellent experience to every guest.

Job Summary

This is a full-time position that requires excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, we encourage you to apply.

Compensation:

$12 - $15 hourly + on call compensation

Responsibilities:
  • Communicate with housekeeping to ensure guest rooms are ready
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Handle customer complaints as necessary
  • Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Assist with cleaning of common areas
  • Fold clean laundry once a week
  • Be on call for lockouts Friday, Saturday, and Sunday nights
  • Work weekends and varied shifts
Requirements:
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Well-versed in taking telephone calls and handling stressful situations
  • High school diploma, GED, or equivalent
  • Working knowledge of Microsoft Office and reservation management systems


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