Operations Director

2 weeks ago

Albuquerque, New Mexico, United States MB2 Dental Full time
Job Title: Director of Operations

MB2 Dental is seeking a highly skilled and experienced Director of Operations to lead our dental practices in central and southern New Mexico. As a key member of our executive team, you will be responsible for providing strategic oversight and mentorship to our operations team, while directly overseeing the financial and operational success of our practices.

Key Responsibilities:
  • Model exceptional service to clients, including superior written, verbal, and other communication skills.
  • Identify team member strengths and areas of opportunity related to leadership and management skills, and train, coach, and mentor team members to optimal service excellence.
  • Interview, hire, and retain top-tier talent in partnership with human resources to ensure staffing needs are met, turnover is controlled, and team members grow throughout the organization.
  • On-board all team members to seamlessly integrate into our dynamic business environment while continuing to meet business needs.
  • Train operations team members to perform duties in a timely and accurate manner, while auditing work to confirm quality and provide additional training as needed.
  • Hold team members accountable to published and clearly defined goals related to business and/or growth and development plans.
  • Partner with operating owners and executive leadership to make operational decisions to benefit our dental practices.
  • Understand, analyze, and action plan key performance metrics to successfully lead and grow our multi-unit business within an assigned territory.
  • Review operating performance results and take immediate steps to implement course corrective activity as needed, while creating and executing long-term strategic plans.
  • Partner with dedicated corporate departments and executive team members to design sustainable and scalable programs.
  • Be strategic, understanding operational areas of opportunity, creating action plans, and executing plans to grow and enhance our business.
  • Organize all projects, initiatives, and programs via project charters, sharing updates at regular and timely meetings while tailoring the message to specific audiences.
  • Thoroughly understand key performance indicators and drivers that affect key metrics.
  • Thoroughly understand benchmarks and standards for key business indicators, and when out of line, course correct for immediate correction and sustained performance.
  • Assess practice needs and strategically plan to make improvements.
  • Keep up to date on industry trends, related current events, and best practices.
  • Hold team members accountable for annual training requirements, performance reviews, and other company requirements.
  • Provide thoughtful, documented, timely, and helpful feedback to direct reports, focusing on solutions, continuous improvement, and positivity.
Requirements:
  • 2-5 years of multi-unit management experience is required.
  • Dental office management experience is preferred.
  • Must have the knowledge and ability to understand and apply financial management principles.
  • Familiarity with Dentrix software is a plus.

We offer a competitive salary, bonus opportunities, medical, dental, vision, and life insurance, short and long-term disability, generous PTO and paid holidays, traditional and Roth 401(k) options, and a referral bonus program.

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