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Automotive Sales and Service Representative

2 months ago

Oakdale California, United States Sun Auto Tire and Service Full time
Job Summary

We are seeking a highly skilled and customer-focused Automotive Sales and Service Representative to join our team at Sun Auto Tire and Service. As a key member of our sales team, you will be responsible for promoting and selling our products and services to customers, while providing exceptional customer service and support.

Key Responsibilities
  • Promptly greet customers in a professional and courteous manner, both in person and over the phone, using our standardized customer service techniques.
  • Listen to and thoroughly document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
  • Recommend services based on your knowledge and expertise, clearly communicating any additional recommendations from our automotive technicians to customers.
  • Properly document all recommendations in customer files and provide customers with accurate quotes, including cost and time of completion for approved services.
  • Provide customers with updates throughout the day on the status of their services and follow proper procedures when cashing out customer tickets.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction.
  • Track new returns, core returns, and warranty parts for individual customers.
Requirements
  • Prior experience as a Service Advisor is helpful, but not required.
  • Professional appearance and proven ability to work in a process-driven environment.
  • Possess a valid driver's license or obtain one within 30 days of hire date.
  • Ability to work a minimum of five days, including Saturdays.
Benefits
  • Competitive bi-weekly pay
  • Tuition reimbursement
  • Paid vacation and sick time
  • 6 paid holidays
  • Medical, dental, and vision insurance (effective 1st of the month after hire)
  • Life insurance (company-paid)
  • 401(k) retirement savings plan with company match
  • Discounted services on personal and immediate family vehicles
  • Opportunity for advancement