Technical IT Support Specialist

4 days ago


Fresno, California, United States West 4th Strategy Full time
Job Overview

We are seeking an experienced Technical IT Support Specialist to join our team at West 4th Strategy in Fresno, CA. This is a full-time position that requires the successful candidate to provide technical support and maintenance for our information technology services.

Salary and Benefits

The salary for this position is estimated to be around $85,000 per year, with a comprehensive benefits package including health insurance, retirement savings plan, and paid time off.

Job Description

As a Technical IT Support Specialist, you will be responsible for maintaining and documenting back-up of internal servers, maintaining telecommunication and web systems, supporting legacy desktops, laptops, and servers, installing new hardware/software to meet Government standards, generating reports as requested, and providing guidance and technical training to support staff. You will also assist other IT staff in special events and activities as required, monitor network and device performance, security, and backups, follow procedures and provide internal IT support that includes software updates and hardware maintenance, and follow the implementation, deployment, and operation of information systems.

You will also be responsible for monitoring website functionality and implementing technologies to improve access to data and enhance productivity, creating status reports and presenting findings to the Systems Manager, proposing end-user training as required, and performing other duties as assigned.

Required Skills and Qualifications
  • Working knowledge of networked computers using Windows 10, MS Office suite, and networked printers
  • Knowledge of Automated Records Information Management
  • Knowledge of computer systems, IT principles, and methods
  • Knowledge of systems testing and evaluation principles, methods, and tools
  • Knowledge of IT security principles and methods
  • Knowledge of COTS products, internet technologies, and emerging IT
  • Experience with Webex, MS Teams, Skype, Zoom
  • Able to manage multiple assignments and meet deadlines
  • Able to work occasional off-hours duty to permit timely attention to mission-critical functions
  • Knowledge of VPN, firewalls, encryption
  • Effective attention to detail and a high degree of accuracy and strong organizational and time management skills
  • Self-motivation and the ability to take initiative and multitask
  • Strong analytical and problem-solving skills
Benefits
  • A competitive salary of $85,000 per year
  • A comprehensive benefits package including health insurance, retirement savings plan, and paid time off
  • An opportunity to work with a dynamic team at West 4th Strategy
  • The chance to develop your skills and advance your career in IT support
Others

This position requires U.S Citizenship and the ability to pass a background investigation. The primary workstation is located in an office area, and regular travel may be required. The noise level in this environment is low to moderate, and the employee will be required to sit for extended periods up to 80% of the time. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.



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