Technical Support Professional

1 week ago


Fresno, California, United States Kotman Full time
About Kotman

Kotman is a dynamic organization seeking an exceptional Technical Support Professional to join our Service team.

Estimated Salary

$85,000 - $110,000 per annum.

Job Description

We are looking for a detail-oriented and customer-focused individual with a passion for technology and a drive to deliver high-quality service. As a Technical Support Professional at Kotman, you will be responsible for providing exceptional support to our clients, troubleshooting technical issues, and collaborating with our Service Team Lead to achieve outstanding results.

Key Responsibilities:
  • Providing in-person end-user support for high-touch clients.
  • Troubleshooting and resolving technical issues related to Windows 10/11, Microsoft 365, Office 365, Windows Server, iPhones, Android devices, virtualization (Hyper-V and VMWare), and Intune.
  • Documenting incidents, problems, and resolutions using a standardized documentation process.
  • Collaborating with the Service Team Lead to prioritize tasks and allocate resources effectively.
  • Maintaining accurate records of client interactions, including issue resolution and feedback.
Required Qualifications:
  • Demonstrated experience in in-person end-user support for technical and non-technical users.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Strong attention to detail and ability to work independently.
  • Ability to lift up to 50 pounds and possess a valid driver's license with reliable transportation.
Desirable Qualifications:
  • Prior experience in Managed Services or IT support.
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Multiple certifications in areas such as MCSA/MCITP, CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network+, A+, and ITIL.
  • Scripting and automation expertise.
Why Join Kotman?

At Kotman, we offer a dynamic and supportive work environment, competitive salary, and opportunities for growth and development. If you're passionate about delivering exceptional service and have a strong background in technical support, we encourage you to apply.



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