Technical Support Expert

3 days ago


Santa Barbara, California, United States CITIG Full time
About the Role

CITIG is looking for a skilled IT Support Specialist to join our team. The ideal candidate will have a strong background in IT projects, network engineering, and IT consulting, with excellent communication and problem-solving skills.

Responsibilities
  1. Design, implement, and support business-level technology solutions for clients, including planning, deployment, and ongoing maintenance.
  2. Collaborate with the team to deliver high-quality service and ensure client satisfaction.
  3. Develop and maintain strong relationships with clients, identifying opportunities to extend existing service agreements and suggest ways to improve their business practices through technology.
Requirements
  • Proven ability to manage and perform projects, with a strong focus on customer satisfaction.
  • Experience working in an SMB environment (1 to 50 users) is highly desired.
  • Candidates should have experience with and a demonstrable understanding of various technologies, including networking infrastructure, wireless WLAN/WAP deployment, Microsoft cloud and on-prem technologies, and IT security.

Salary Range: $65,000 - $85,000+ per year D.O.E + Bonuses based on individual and company performance



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