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Lead Customer Relations Executive AZ

2 months ago

Phoenix, Arizona, United States Swift Transportation Full time

Elevate Your Career

At Swift Transportation, our most valuable asset is our PEOPLE. We are committed to excellence and strive to deliver our best every day.

We foster a culture of learning and create an environment rooted in safety, integrity, and mutual respect.
We are a family where every voice matters and plays a crucial role in our collective success and the success of our drivers.

Your insights and viewpoints are valued at Swift Transportation.
We recognize you as the subject matter expert, and we empower you to innovate and implement strategies that align with the company's best interests.

Join us in being part of something greater. Become a member of the leading full truckload carrier in the nation. Join Swift Transportation.


Key Responsibilities:

As a Senior Customer Account Leader, you will:

  • Deliver strategic direction to National Customer Account teams with a focus on enhancing profitability.
  • Guide national customer account teams towards achieving their objectives.
  • Facilitate career development through targeted work assignments and training opportunities.
  • Oversee resources to ensure adequate staffing, equipment, and communication capabilities.
  • Develop innovative solutions while crafting customer strategies.
  • Gather customer insights from diverse sources.
  • Provide valuable insights and foresights for both clients and internal initiatives.
  • Analyze customer data to identify trends, statistics, and challenges.
  • Generate clear and actionable insights based on data analysis.
  • Identify patterns in customer satisfaction, both positive and negative.
  • Stay informed about industry trends and technological advancements.
  • Proactively assist others in meeting the organization's goals.

Qualifications:

To be successful in this role, you should possess:

  • A minimum of 5 years of experience in customer service, customer relations, or sales.
  • At least 2 years of leadership experience in customer service, customer relations, or sales.
  • Prior experience in the transportation industry.
  • A Bachelor's degree in business or a comparable combination of education and experience.
  • The ability to demonstrate sound judgment and discretion in creating solutions and resolving complex issues.
  • Strong leadership skills to influence and motivate employees across various levels in a dynamic environment.
  • Exceptional interpersonal, decision-making, and analytical skills with a creative approach to problem-solving.
  • Proficiency in preparing and delivering persuasive arguments and presentations that effectively influence others and build coalitions for key initiatives.
  • Strong analytical capabilities.

What We Offer:

We provide a competitive starting salary based on experience and geographic location, along with potential bonus pay linked to company performance.

Additionally, we offer opportunities to engage in community service and give back to local communities.

Our comprehensive benefits package includes:

  • 401(K)
  • Medical, Dental, Vision, Disability, Supplemental, and Life Insurance
  • Paid Time Off
  • Employee Stock Purchase Plan

Swift Transportation is an equal employment opportunity employer. We are committed to a policy of non-discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other consideration made unlawful by applicable laws. We also prohibit harassment of applicants and employees based on any of these protected categories.