Field Service Lead, Phoenix, AZ

1 month ago


Phoenix, Arizona, United States Solventum Full time
Job Description:

Solventum is seeking a highly skilled and experienced Field Service Lead to join our team in Phoenix, AZ. As a Field Service Lead, you will be responsible for providing leadership and training to employees and customers in a service location, ensuring adherence to company policies and procedures, and providing input on employee performance.

The Impact You'll Make in this Role

  • Train and mentor service center employees on operational protocols and processes
  • Ensure compliance with company policies and procedures
  • Provide input on employee performance and oversee local business operations
  • Prepare medical equipment and documentation for use and return
  • Prioritize equipment needs to execute daily customer support
  • Loading and unloading medical devices and supplies
  • Process documentation for delivery and retrieval of products
  • Maintain appearance of facilities and vehicles

Requirements

  • High School Diploma/GED or higher
  • Five years of customer-facing experience
  • One year of experience in a team lead and/or supervisory role
  • Current, valid Driver's License

Additional Qualifications

  • Ability to work non-traditional work schedule
  • Maintain physical requirements of the position
  • Experience navigating customer escalations
  • Experience with prioritizing customer urgent activities
  • Ability to lead, mentor, and motivate direct reports

Work Environment

This position requires driving a company vehicle and may include up to 10% domestic travel. Relocation is not authorized.

Benefits

Solventum offers a competitive compensation package, including base pay, variable incentive pay, and a range of benefits, such as medical, dental, and vision insurance, health savings accounts, and disability benefits.

Equal Opportunity Employer

Solventum is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to maintaining the highest standards of integrity and professionalism in our recruitment process.



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