Field Service Lead, Phoenix, AZ

5 days ago

Phoenix, Arizona, United States Solventum Full time
Job Description:

Thank you for your interest in working for Solventum. We are seeking a highly skilled and experienced Field Service Lead to join our team in Phoenix, AZ. As a Field Service Lead, you will be responsible for providing leadership in a service location and training employees and customers associated with their location. You will also be responsible for customer service in the delivery, pickup, and service of medical equipment, including loading and unloading of that equipment in company vehicles.

Key Responsibilities:
  • Train other service center employees on operational protocols and processes and train customers on Solventum product and processes through basic troubleshooting protocols.
  • Ensure adherence to operational compliance of self and team to company and departmental policies and procedures to maintain a safe work environment.
  • Provide input on employee performance as appropriate and oversight of the facility to include administrative duties to operational requirements compliance.
  • Oversee local business operations to include metrics and required use of couriers.
  • Prepare medical equipment (cleaning and disinfecting), disposables, and documentation for use and return and execute research for missing and misplaced equipment.
  • Prioritize equipment needs to execute daily customer support needs, including quantity, time frame, and resource allocation.
  • Load and unload medical devices and supplies.
  • Process documentation for delivery and retrieval of products.
  • Maintain appearance of facilities and vehicles, ensuring routine maintenance is completed and recorded as required by policy and procedure.
  • Serve as the service center designee, in the absence of service center management, to assume responsibilities of the person in charge of the location.
Requirements:
  • High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution.
  • Five (5) years of customer-facing experience in a private, public, government, or military environment.
  • One (1) year combined year of experience in a team lead and/or supervisory role in a private, public, government, or military environment.
  • Current, valid Driver's License.
Additional Qualifications:
  • Ability to work non-traditional work schedule, which may include extended hours, including evenings, weekends, and participate in on-call duties.
  • Maintain physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA).
  • Experience navigating customer escalations with a solution-based approach.
  • Experience with prioritizing customer urgent activities and resolving issues onsite.
  • Ability to lead, mentor, and motivate direct reports of all experience levels.
  • Desire to be part of a team and have self-initiative to work independently.
  • Excellent follow-up and follow-through.
Work Environment:

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.

Compensation:

The expected compensation range for this position is $56,779 - $69,396, which includes base pay plus variable incentive pay, if eligible.

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