Field Service Lead, Phoenix, AZ

4 weeks ago


Phoenix, Arizona, United States Solventum Full time
Job Description:

Thank you for your interest in working for Solventum. We are seeking a highly skilled and experienced Field Service Lead to join our team in Phoenix, AZ. As a Field Service Lead, you will be responsible for providing leadership in a service location and training employees and customers associated with their location. You will also be responsible for customer service in the delivery, pickup, and service of medical equipment, including loading and unloading of that equipment in company vehicles.

Key Responsibilities:
  • Train other service center employees on operational protocols and processes and train customers on Solventum product and processes through basic troubleshooting protocols.
  • Ensure adherence to operational compliance of self and team to company and departmental policies and procedures to maintain a safe work environment.
  • Provide input on employee performance as appropriate and oversight of the facility to include administrative duties to operational requirements compliance.
  • Oversee local business operations to include metrics and required use of couriers.
  • Prepare medical equipment (cleaning and disinfecting), disposables, and documentation for use and return and execute research for missing and misplaced equipment.
  • Prioritize equipment needs to execute daily customer support needs, including quantity, time frame, and resource allocation.
  • Load and unload medical devices and supplies.
  • Process documentation for delivery and retrieval of products.
  • Maintain appearance of facilities and vehicles, ensuring routine maintenance is completed and recorded as required by policy and procedure.
  • Serve as the service center designee, in the absence of service center management, to assume responsibilities of the person in charge of the location.
Requirements:
  • High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution.
  • Five (5) years of customer-facing experience in a private, public, government, or military environment.
  • One (1) year combined year of experience in a team lead and/or supervisory role in a private, public, government, or military environment.
  • Current, valid Driver's License.
Additional Qualifications:
  • Ability to work non-traditional work schedule, which may include extended hours, including evenings, weekends, and participate in on-call duties.
  • Maintain physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA).
  • Experience navigating customer escalations with a solution-based approach.
  • Experience with prioritizing customer urgent activities and resolving issues onsite.
  • Ability to lead, mentor, and motivate direct reports of all experience levels.
  • Desire to be part of a team and have self-initiative to work independently.
  • Excellent follow-up and follow-through.
Work Environment:

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.

Compensation:

The expected compensation range for this position is $56,779 - $69,396, which includes base pay plus variable incentive pay, if eligible.



  • Phoenix, Arizona, United States Solventum Full time

    Job Description:Field Service Lead, Phoenix, AZAt Solventum, we are committed to delivering exceptional service to our customers.This role is responsible for providing leadership in a service location and training employees and customers on operational protocols and processes.The Field Service Lead will also be responsible for ensuring adherence to company...


  • Phoenix, Arizona, United States Solventum Full time

    Job Description:Solventum is seeking a highly skilled and experienced Field Service Lead to join our team in Phoenix, AZ. As a Field Service Lead, you will be responsible for providing leadership and training to employees and customers in a service location, ensuring adherence to company policies and procedures, and providing input on employee...


  • Phoenix, Arizona, United States Solventum Full time

    Job Description: Service Operations Manager, Medical Equipment Solventum is a leading provider of innovative healthcare solutions. We are seeking a highly skilled Service Operations Manager to join our team in Phoenix, AZ. Key Responsibilities:Provide leadership and guidance to service teams to ensure excellent customer service and efficient...


  • Phoenix, Arizona, United States Roche Holdings Inc. Full time

    At Roche, we're committed to delivering exceptional support to our customers. As a Field Engineering Specialist, you'll be the go-to expert for technical repair and maintenance of our products. With a strong background in technical repair and a passion for problem-solving, you'll thrive in this role.The Opportunity: Showcase your expertise in technical...


  • Phoenix, Arizona, United States Phoenix DogCatBird Hospital Full time

    About Us:Phoenix Dog Cat Bird Hospital is a leading veterinary hospital in Phoenix, Arizona, dedicated to providing exceptional care to pets and their owners. We take pride in our compassionate team of veterinary professionals who genuinely care about the well-being of animals.Our Team:We have a well-rounded team of 4 CSR, 2 VTA, and 9 VT, with 2 licensed...


  • Phoenix, Arizona, United States Mattel, Inc Subsidiaries Full time

    Job Title: Retail Service Merchandiser Associate - Phoenix, AZJoin the Mattel Retail Service team as a Retail Service Merchandiser Associate in Phoenix, AZ. As a key member of our team, you will be responsible for providing premier in-store execution and conversion for Mattel's leading global brands.Key Responsibilities:Merchandise Mattel/Fisher Price...


  • Phoenix, Arizona, United States Medical Solutions Full time

    Travel Nurse RN Opportunity in Phoenix, AZWe are seeking a skilled Registered Nurse to fill a Telemetry position in Phoenix, AZ. As a travel nurse with Medical Solutions, you will have the opportunity to work in a dynamic and fast-paced environment while enjoying a range of benefits and perks.Key Benefits:Competitive hourly rate of ~$16.50-$16.50/hrEligible...


  • Phoenix, Arizona, United States InSync Healthcare Recruiters Full time

    Pathology Opportunity in Phoenix, AZThis is a unique practice opportunity for a pathologist to join a highly regarded, not-for-profit multispecialty medical group in Phoenix, AZ. The group provides clinical and teaching services for a Level 1 Trauma Center and supports undergraduate and graduate medical education programs. The pathologist will be responsible...


  • Phoenix, Arizona, United States Medical Solutions Full time

    Travel Nurse RN Position in Phoenix, AZWe are seeking a Registered Nurse with experience in Pediatric Intensive Care Unit to join our team in Phoenix, AZ. As a travel nurse with Medical Solutions, you will have the opportunity to work in a variety of settings and locations, while enjoying competitive pay and benefits.Key Benefits:Competitive Pay:...


  • Phoenix, Arizona, United States Host Healthcare Full time

    Host Healthcare is a leading travel healthcare company with a current opening for a Registered Nurse in Phoenix, AZ.Why Choose Host Healthcare?Our team of passionate and transparent professionals has made Host Healthcare the preferred agency for new and experienced travelers seeking opportunities near and far. From the moment you apply, we'll guide you...


  • Phoenix, Arizona, United States Travel Nurse Source Full time

    Job DetailsFacility: Banner - University Medical Center PhoenixLocation: Phoenix, AZContract Length: 13 WeeksShift: NightsQualifications 2 years of PCU staff experience or equivalent BSN Degree or Associate of Science in Nursing Current nursing license A valid State Issued Driver's License or State IDAbout the PositionAdvantis Medical, a leading travel nurse...


  • Phoenix, Arizona, United States Medical Solutions Full time

    Travel Nurse RN Opportunity in Phoenix, AZWe are seeking a skilled RN with experience in PICU to join our team in Phoenix, AZ. As a travel nurse, you will have the opportunity to work in a variety of settings and locations, while enjoying top-tier service from our dedicated recruiters and industry-leading benefits.Key Benefits:Competitive Pay:...


  • Phoenix, Arizona, United States Medical Solutions Full time

    Travel Nurse RN Position in Phoenix, AZWe are seeking a skilled Registered Nurse with experience in Pediatric Intensive Care Unit to join our team in Phoenix, AZ. As a travel nurse with Medical Solutions, you will have the opportunity to work in a dynamic and supportive environment, with access to industry-leading recruiters and a range of benefits.Key...

  • SRE - Phoenix AZ

    4 weeks ago


    Phoenix, Arizona, United States INSPYR Solutions Full time

    Job Title: SRE - Phoenix AZJob Description:We are seeking a highly skilled SRE (Site Reliability Engineer) to join our team in Phoenix, AZ. As an SRE, you will be responsible for ensuring the reliability and scalability of our cloud-based systems.Key Responsibilities:Design and implement monitoring and alarming processes and technologyOperate with cloud...


  • Phoenix, Arizona, United States RN-Staff Full time

    Job Title: EMT Position in Phoenix, AZJob Summary: RN-Staff is seeking an experienced Emergency Medical Technician to join our team in Phoenix, AZ.Shifts: Days and NightsCompensation: $1480 weekly gross, $900 taxable, and $280 non-taxableLodging: $300 per weekOT Rate: $46/hour after 40 hoursTotal Positions: 12Requirements: Must have COVID-19 vaccination, 2...


  • Phoenix, Arizona, United States NVA Full time

    About the RoleWe are seeking an experienced Associate Veterinarian to join our team at Palm Glen Animal Hospital in Phoenix, AZ. As a key member of our veterinary team, you will be responsible for providing high-quality patient care and contributing to the overall success of our hospital.Key ResponsibilitiesProvide medical and surgical care to a diverse...


  • Phoenix, Arizona, United States Medical Solutions Full time

    Travel Nurse RN Position in Phoenix, AZWe are seeking a skilled RN with experience in Cardiovascular Intensive Care to join our team in Phoenix, AZ. As a travel nurse, you will have the opportunity to work in a dynamic and challenging environment while enjoying a competitive salary and benefits package.Key Benefits:Competitive Salary: $2300.1-$ per week...


  • Phoenix, Arizona, United States Enterprisemed Full time

    Family Medicine Physician Opportunity in West Phoenix, AZEnterprisemed is seeking a dedicated Family Medicine physician to join our team at our West Phoenix location. As a member of our team, you will have the opportunity to provide high-quality, patient-centered care to our diverse patient population.About the OpportunityStrictly outpatient...


  • Phoenix, Arizona, United States HealthCare Connections Inc Full time

    Psychiatry Opportunity in PhoenixHealthCare Connections Inc is seeking a Board Certified Psychiatrist to join our inpatient behavioral health program in Phoenix, AZ. As a psychiatrist with our team, you will have the opportunity to work with a diverse patient population and enjoy a manageable volume of cases.Benefits of the PositionManageable volume of...


  • Phoenix, Arizona, United States Britt Medical Search Full time

    OBGYN Physician OpportunityWe are seeking a skilled Obstetrics and Gynecology Physician to join our team in Phoenix, AZ. As a member of our team, you will have the opportunity to work with a well-established multi-specialty group, providing patient care and teaching.Responsibilities:Provide inpatient and outpatient care for patients with obstetric and...