Assistant General Manager Position

2 days ago

Santa Ana, California, United States Miguel's Jr. - 31 Santa Ana Full time
Job Description

Miguel's Jr. - 31 Santa Ana is seeking a highly motivated and experienced Assistant General Manager to join our team. As a key member of our leadership team, you will be responsible for driving combined team performance in the Front and Back of the House towards daily excellence in execution and great guest service.

Key Responsibilities:

  • Drive team performance in BOH and FOH towards daily excellence in execution and great guest service.
  • Create a positive spirit of pride and fellowship across the team and in the work environment to promote sales and retention of top talent.
  • Promote guest service proactively and represent the company on guest recovery regarding restaurant-level issues/complaints.
  • Work with the GM to actively solicit, interview and select top talent from a pool of external, internal, and referred candidates to fulfill current and future needs.
  • Understand and help manage the financial and operational performance of the business to meet and exceed its goals/metrics.
  • Lead by example through formal performance management, coaching, and positive role modeling of service, company policies and procedures, and brand standards.
  • Maintain a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures, complying with legal regulations; securing revenues; developing and implementing disaster plans; maintains security and sprinkler systems, parking lot, and walkway.
  • Daily communication with the GM to ensure all tasks, issues, and day-to-day items are handled efficiently and properly.
  • Completes other duties as assigned by GM.
  • Obtain a ServSafe Certification within 90 days of hire.

Requirements:

  • Must have at least 2 years of experience in a previous supervisory/management role with the QSR with some if not total P&L responsibilities/impact.
  • Proven ability to lead, manage and motivate a team.
  • Proficiency in oral and written communication to effectively be a team leader and member with predominantly English-speaking guests and team members.
  • Intermediate computer skills including MS Office: (Excel, Word, Outlook, and Excel).
  • High School Diploma or Equivalent.

Additional Info:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Job Details:

  • Career Advancement/Career Plan: We promote heavily from within.

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