Harlem Field Operations Manager
2 weeks ago
About Us:
Inside Out Tours, an award-winning NYC tour company, is seeking a detail-oriented and tech-savvy individual to assist with weekend tour logistics, guide supervision/recruitment, vendor relationships, and itinerary building.
Job Overview:
We are looking for a skilled team member to support our field operations, lead and supervise logistics on weekends (Saturdays and Sundays), process customer bookings, and ensure timely departure of groups. The ideal candidate will have excellent communication skills, be able to work in various weather conditions, and have access to a smartphone.
Responsibilities:
- Lead and supervise field operations and logistics on weekends (Saturdays and Sundays)
- Process customer bookings and check-in on-site in the field
- Ensure timely departure of groups and respond to customers in transit or with same-day inquiries
- Assist with obtaining and delivering equipment for tour guides
- Improve tour guiding materials, including visuals, audio, and written content
- Assist in adopting best guiding practices in planning and execution of tours
- Assist with uploading, processing, and clearly recording client vouchers
- Help with the supervision of tour guide compliance with company policies and procedures
- Optimize customer service processes and methodologies
- Interface with tour guides on administrative and scheduling matters
- Assist with sourcing transportation, vendors, and tour site options
- Form relationships with restaurants, venues, and tourism partners across the city
- Create turn sheets and travel itineraries for new groups
Requirements:
- Foreign language proficiency (French, Spanish, or Italian) is a bonus
- Experience working outdoors, in community outreach, or in the field is preferred
- Must be able to work early mornings (Mondays, Fridays, Saturdays, and Sundays)
- Must be able to work in Harlem and Lower Manhattan
- Able to work in various weather conditions, rain or shine
- Great communication skills
- Must have access to a smartphone
- Tech-savvy
- Detail-oriented
- Resourceful
Salary: $55,000 - $65,000 per year
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