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Medical Assistant Specialist

2 months ago

Royal Oak, Michigan, United States Corewell Health Full time
Job Summary

Under the direction of management and physician leadership, performs and oversees functions related to the clinical activities including, but not limited to:

  • Maintains patient flow by assisting and promoting the delivery of primary and preventative health care.
  • Performs technical procedures, lab protocols, and clinically oriented activities under physician/provider direction.

The Clinical Support Specialist will assist management in achieving office efficiencies in accordance with stated policies/procedures to ensure efficient operations with a focus on supporting physicians, clinic staff, and management which embodies the "Service First" philosophy to promote customer satisfaction.

Essential Functions
  • Acts as an assistant to the physician/provider by providing primary healthcare and patient care management.
  • Collaborates work efforts with the clerical staff to optimize operations and patient flow.
  • Interacts with outside healthcare facilities and agencies involving patient care and insurance.
  • Maintains updated competencies, demonstrating ability to speak to leadership and accreditation bodies about process and workflow.
  • Performs front office duties to provide coverage as needed.
  • Provides coverage in other departments or locations as needed.
  • Demonstrates excellent customer services skills and supports the model of patient and family-centered care.
  • Performs and is formally assigned one of the additional responsibilities as part of their primary duties, which should be at least 20% or more of dedicated time:
    • Primary Care gaps in care identification, outreach, and chart preparation
    • Residency clinic role
    • High-level disinfection
    • Designated new hire preceptor
    • Role in practice participating in or leading special programs/grants (i.e., CPC Plus, SIM, Vaccine for Child Program, process improvement, service excellence ambassador)
    • Care management (PDCMs)
    • Qualified language interpreter
    • Super User for EPIC or specific competency
    • Advanced provider support – assisting with complex procedures and/or infusion/chemo scheduling.
    • Multi-site/flexible float pool assignment
Qualifications
  • Required High School Diploma or equivalent
  • Required Completion of an accredited MA program, including a clinical rotation, or equivalent experience
  • 6 months of relevant experience Six (6) months MA work experience or a completed Beaumont MA internship is required
  • 2 years of relevant experience 2-3 years of MA experience. Preferred
  • CRT-Basic Life Support (BLS) - AHA American Heart Association Upon Hire required Or
  • CRT-Basic Life Support (BLS) - ARC American Red Cross Upon Hire required
  • CRT-At least one License and/or Certification in area of specialty - UNKNOWN Unknown 90 Days required
  • CRT-Medical Assistant, Certified (CMA) - AAMA American Association of Medical Assistants preferred Or
  • CRT-Medical Assistant, Registered (RMA) - AMT American Medical Technologists preferred Or
  • CRT-Medical Assistant, Certified (NCMA) - NCCT National Center for Competency Testing preferred Or
  • CRT-Medical Assistant, Certified (CCMA) - NHA National Healthcareer Association preferred Or
  • LIC-Emergency Medical Technician (EMT) - STATE_MI State of Michigan preferred Or
  • LIC-License Practical Nursing (LPN) - STATE_MI State of Michigan preferred