Operations Director

2 days ago


Odessa, Texas, United States Hawthorn Suites by Wyndham Full time
Job Summary:

The Operations Manager at Hawthorn Suites by Wyndham is responsible for ensuring the smooth operation of the Front Office, Housekeeping, and Food and Beverage Departments. This includes providing exceptional guest service, controlling costs, and minimizing expenses.

This is a hands-on management position that assists the General Manager with the day-to-day operations of the hotel.

Key Responsibilities:
  • Approach all guest interactions with a friendly and service-oriented demeanor
  • Have knowledge and understanding of department policies and procedures
  • Respond to guest requests, problems, and complaints in a timely and efficient manner
  • Motivate and coach team members to ensure excellent guest service
  • Maximize room revenue and occupancy by reviewing status daily
  • Ensure no-show revenue is maximized through consistent and accurate billing
  • Assist with payroll processing and other administrative tasks as assigned by management
Requirements:
  • Associate's or Four Year College Degree preferred
  • Two years front office management experience in a hotel preferred
  • Proficient with hotel sales, revenue management, and A/R billing
  • Previous supervisory experience in a hotel required
  • Valid driver's license from the applicable state
  • Ability to work mornings, nights, weekends, and holidays as dictated by hotel business levels
  • Excellent communication and problem-solving skills

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