Client Retention Specialist

3 weeks ago


Newport, Arkansas, United States Rent One Full time
About the Role

We are seeking a highly motivated and customer-focused Client Retention Specialist to join our team at Rent One. As a Client Retention Specialist, you will play a critical role in helping our customers achieve their goals and providing exceptional service to drive sales and retention.

Key Responsibilities
  • Contact clients via phone and serve as the primary point of contact between the client and the company.
  • Set daily collection goals and verify and maintain accuracy of customer information.
  • Review sales rental orders for compliance and approval.
  • Manage past due accounts, including working with clients to get their accounts in good standing with a program they can afford and that will help them get to ownership.
  • Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
  • Assist other co-workers in the store during times of peak activity, absences, and planned time off.
What We Offer

We offer a comprehensive benefits package, including medical, dental, vision, and life insurance programs, as well as paid time off, holidays, and vacation. We also provide certified training and professional development opportunities to help you grow in your career.

Requirements
  • Previous rent-to-own experience is desirable, but not necessary (we train).
  • Customer service, sales, call center, or collections experience in a retail environment is helpful, but not required.
  • Must comply with our drug-free workplace program and pass a pre-employment drug screen and background checks.
  • Must have a valid driver's license and maintain a driving record that complies with our standards.
Why Rent One?

We are dedicated to helping our employees achieve their career goals and provide a healthy work-life balance. We offer a supportive and inclusive work environment, with opportunities for professional and personal growth. Join our team and take the first step towards a rewarding career with Rent One.



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