IT Service Desk Support Specialist

3 weeks ago


Missoula, Montana, United States Glacier Bancorp Full time

About Us

Job Overview

We are seeking a skilled IT Service Desk Support Specialist to join our team at Glacier Bancorp. As an integral part of our Corporate IT department, you will be responsible for providing top-notch support to our employees through various communication channels.

Your primary goal will be to troubleshoot and resolve technical issues efficiently, ensuring minimal downtime and maximum productivity. To achieve this, you will need to possess excellent problem-solving skills, a strong understanding of computer systems, hardware, and software, as well as the ability to communicate complex technical information in a clear and concise manner.

This role requires a high level of trust, credibility, and diplomacy, as you will interact with colleagues from diverse backgrounds at various levels within and outside the organization. You must be able to maintain confidentiality and handle sensitive or confidential information professionally.

Duties and Responsibilities
  • Technical Support: Diagnose, determine solutions, and help callers restore system operations. Install pre-approved software remotely for Bank Employees.
  • Incident Management: Take calls from GBCI employees who are experiencing system problems. Provide timely resolution of assigned incidents and requests. Escalate incidents through Incident Management Team.
  • Compliance: Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Additional Requirements:

  • Travel: Occasional travel required: (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles, and public transportation.
  • Working Conditions: Environment: Indoors, a climate-controlled shared work area.


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