Front Desk Representative

3 weeks ago


Missoula, Montana, United States JJS Hospitality, LLC Full time

JJS Hospitality, LLC is seeking a highly motivated and organized Front Desk Representative to join our team. In this role, you will be responsible for providing exceptional customer service and ensuring the highest level of visitor and guest satisfaction.

The estimated annual salary for this position is $45,000 - $55,000, depending on experience and qualifications. This rate is based on industry standards and taking into account the location of JJS Hospitality, LLC.

Job Description:

This position involves a range of responsibilities including checking guests in and out, handling payments, and maintaining accurate documentation. You will also be expected to offer assistance to guests whenever possible, resolve escalated customer relations issues, and answer inquiries about hotel policies and services.

  • Main Responsibilities:
  • Check guests in and out in a timely and efficient manner
  • Handle all payments accurately and securely
  • Maintain accurate records of guest registration, changes, and transactions
  • Respond to guest requests and resolve any issues that may arise
  • Represent the property positively and promote its services
  • Ensure systems and procedures are in place for guest safety and security
Required Skills and Qualifications:

To be successful in this role, you will need to possess excellent communication and problem-solving skills, as well as a positive attitude and high level of energy. You should also be reliable, detail-oriented, and able to work well under pressure.

In terms of education, a high school diploma or equivalent is required. Previous experience in a hospitality or customer-facing role would be an asset, but not necessarily required.

Benefits:

JJS Hospitality, LLC offers a range of benefits to its employees, including competitive pay, opportunities for advancement, and a dynamic work environment. We value our staff and strive to provide a positive and supportive workplace culture.


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