Insurance Agent

1 week ago

Wichita Falls, Texas, United States MCI, LC Full time

Job Summary

We are seeking a highly motivated and customer-focused Insurance Agent to join our team at MCI, LC. As an Insurance Agent, you will be responsible for interacting with customers to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

Key Responsibilities

  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
  • Listen to customers, understand their needs, and resolve customer issues
  • Research systems to find missing information; coordinate with other departments to resolve issues as applicable
  • Utilize systems and technology to complete account management tasks
  • Accurately document and process customer orders in appropriate systems
  • Follow all required scripts, policies, and procedures
  • Comply with requirements surrounding confidential information and personal information
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed
  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements

Requirements

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred Qualifications

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience

Conditions of Employment

  • Must be authorized to work in their country of residence (The United States or Canada)
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation Details

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.

Benefits

  • Medical, Dental, and Vision Coverage Options
  • Paid Time-Off
  • Regular Raises
  • Advancement Opportunity
  • Fun, Engaging Work Environment
  • Casual Dress Code
  • Cash and Prize Contests

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources,

  • Insurance Agent

    4 days ago

    Wichita Falls, Texas, United States Freeway Insurance Services America LLC Full time

    Join Our Team as an Insurance AgentWe are seeking a highly motivated and goal-oriented Insurance Agent to join our team at Freeway Auto Insurance. As an Insurance Agent, you will be responsible for selling nonstandard auto insurance to new and existing customers.Key Responsibilities:Solicit new business and maintain current business levels to achieve or...

  • Licensed Insurance Agent

    1 week ago

    Wichita Falls, Texas, United States MCI, LC Full time

    Job Title: Licensed P&C Insurance AgentJob Summary:We are seeking a highly motivated and customer-focused Licensed P&C Insurance Agent to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our clients. If you have a passion for insurance and a drive to succeed, we...

  • Insurance Agent

    3 weeks ago

    Wichita Falls, Texas, United States MCI, LC Full time

    Job Title: Inbound P&C Insurance AgentJob Summary: We are seeking a highly motivated and customer-focused Insurance Agent to join our team. As an Insurance Agent, you will be responsible for interacting with customers to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.Key Responsibilities:Handle inbound...

  • Insurance Customer Service Agent

    3 weeks ago

    Wichita Falls, Texas, United States Mass Markets Full time

    Job Title: Insurance Customer Service AgentAre you looking for a challenging and rewarding career in customer service? Do you have a passion for helping others and providing excellent customer service? If so, we may have the perfect opportunity for you!About the Role:We are seeking a highly motivated and customer-focused Insurance Customer Service Agent to...

  • Insurance Agent

    4 days ago

    Wichita Falls, Texas, United States MCI, LC Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Insurance Agent to join our team at MCI, LC. As an Insurance Agent, you will be responsible for interacting with customers to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.Key ResponsibilitiesHandle inbound and outbound contacts in a...

  • Licensed Insurance Agent

    9 hours ago

    Wichita Falls, Texas, United States Mass Markets Full time

    Job Title: Licensed Insurance AgentMass Markets is seeking a highly motivated and customer-focused Licensed Insurance Agent to join our team. As a Licensed Insurance Agent, you will be responsible for providing exceptional customer service and sales support to our clients.Key Responsibilities:Provide full lifecycle customer service and sales support to...

  • Insurance Sales Representative

    4 days ago

    Wichita Falls, Texas, United States David Curry - State Farm Agent Full time

    Position OverviewDavid Curry - State Farm Agent is seeking a highly motivated and customer-focused professional to join their team in Wichita, KS. As a State Farm team member, you will play a key role in building and developing relationships within the community to promote State Farm products, including auto, home, and life insurance.ResponsibilitiesUtilize...

  • Insurance Agent

    3 days ago

    Wichita Falls, Texas, United States Motto Mortgage Charged Full time

    Insurance Sales Representative OpportunityMotto Mortgage Charged is seeking a skilled Insurance Sales Representative to join our team. As an Insurance Sales Representative, you will be responsible for developing risk management strategies for customers, conducting meetings with new and potential clients, and presenting insurance policies to meet their...

  • Insurance Agent

    3 weeks ago

    Wichita Falls, Texas, United States Dotsie Cuillo State Farm Inc Full time

    Job DescriptionJob DescriptionLicensed insurance professionals preferred, but we are willing to train the right candidate. As an insurance sales representative, you will be responsible for selling insurance policies to clients and providing excellent customer service. If you have a passion for helping others and a strong work ethic, we encourage you to apply...

  • Insurance Professional

    4 weeks ago

    Wichita Falls, Texas, United States WallStJobs Full time

    Job OverviewWallStJobs is seeking a skilled Licensed Insurance Agent to join our team as a Remote Licensed Insurance Agent. As a key member of our team, you will be responsible for selling various insurance products to clients, providing exceptional customer service, and ensuring client needs are met.Key ResponsibilitiesDeliver outstanding customer service...

  • Insurance Sales Representative

    4 weeks ago

    Wichita Falls, Texas, United States Combined, a Chubb Company Full time

    The Agency Coordinator plays a pivotal role in driving sales growth and supporting the delivery of sales objectives within a specific geographic area for Combined, a Chubb Company.This role involves prospecting new customers, meeting with current customers to sell Insurance products, and helping identify and appoint new independent agents. The Agency...

  • Insurance Sales Representative

    4 days ago

    Wichita Falls, Texas, United States AAA Mid Atlantic Full time

    Unlock Your Potential as an Insurance Sales AgentAre you a sales professional looking for a new challenge? Do you have a passion for helping others and building strong relationships? We're seeking a highly motivated and results-driven Insurance Sales Agent to join our team at AAA Club Alliance.About the Role:As an Insurance Sales Agent, you will be...

  • Insurance Customer Service Representative

    3 weeks ago

    Wichita Falls, Texas, United States Mass Markets Full time

    Job Title: Insurance Customer Service AgentWe are seeking a highly motivated and customer-focused Insurance Customer Service Agent to join our team at Mass Markets. As an Insurance Customer Service Agent, you will be responsible for providing exceptional customer service to our policyholders, answering their questions, and resolving their issues in a timely...

  • Insurance Customer Service Representative

    3 weeks ago

    Wichita Falls, Texas, United States Mass Markets Full time

    Job Title: Insurance Customer Service AgentWe are seeking a highly motivated and customer-focused Insurance Customer Service Agent to join our team at Mass Markets. As an Insurance Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving their issues in a timely and...

  • Insurance Customer Service Representative

    5 days ago

    Wichita Falls, Texas, United States Mass Markets Full time

    Mass MarketsJob OverviewAs an Insurance Customer Service Agent at Mass Markets, you will play a crucial role in supporting our customers and helping them understand their insurance coverages and select the right products and services.Key ResponsibilitiesSupport inbound customer service, help desk, and back office processing representativesProvide full...

  • Insurance Customer Service Representative

    6 days ago

    Wichita Falls, Texas, United States Mass Markets Full time

    Job Title: Insurance Customer Service AgentJob Summary:We are seeking a highly motivated and customer-focused Insurance Customer Service Agent to join our team at Mass Markets. As an Insurance Customer Service Agent, you will be responsible for providing exceptional customer service to our policyholders, answering their questions, and resolving their issues...

  • Insurance Customer Service Representative

    1 week ago

    Wichita Falls, Texas, United States Mass Markets Full time

    Job Title: Insurance Customer Service AgentWe are seeking a highly motivated and customer-focused Insurance Customer Service Agent to join our team at Mass Markets. As an Insurance Customer Service Agent, you will be responsible for providing exceptional customer service to our policyholders, answering their questions, and resolving their issues in a timely...

  • Insurance Business Owner

    4 days ago

    Wichita Falls, Texas, United States Staff My Agency Full time

    Insurance Agent OpportunityFarm Bureau Financial Services is seeking a motivated and entrepreneurial-minded professional to join our team as an Insurance Agent. This is a unique opportunity to work for yourself, not by yourself, and build a successful business in the Wichita, KS location.No prior insurance experience is necessary, and we welcome candidates...

  • Insurance Representative

    1 day ago

    Wichita Falls, Texas, United States Mass Markets Full time

    Mass Markets **Job Overview** As an Insurance Customer Service Agent at Mass Markets, you will play a crucial role in supporting our customers. Your primary responsibilities will include: * Providing exceptional customer service and support to our policyholders * Assisting with the full lifecycle of customer service and sales, including understanding...

  • Insurance Customer Service Representative

    4 weeks ago

    Wichita Falls, Texas, United States Mass Markets Full time

    Customer Service Agent Role at Mass MarketsWe are seeking a skilled Customer Service Agent to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, helping them understand their insurance coverages and select the right products and services.Key...