Licensed Insurance Agent

4 weeks ago

Wichita Falls, Texas, United States Mass Markets Full time
Job Title: Licensed Insurance Agent

Mass Markets is seeking a highly motivated and customer-focused Licensed Insurance Agent to join our team. As a Licensed Insurance Agent, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities:

  • Provide full lifecycle customer service and sales support to clients
  • Assist clients in understanding their coverages and selecting the right products and services
  • Work closely with clients to resolve support issues and ensure a best-in-class customer experience
  • Meet or exceed sales targets and performance metrics

Requirements:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • Ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • Ability to evaluate, troubleshoot, and follow-up on customer issues
  • Aptitude for conflict resolution, problem-solving, and negotiation
  • Customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred Qualifications:

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience

Compensation and Benefits:

  • Standard starting compensation is commensurate with experience
  • Regular reviews and raises are awarded based on tenure and performance
  • Employees earn paid time off as well as paid holidays and paid training opportunities
  • Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars
  • Medical, Dental, and Vision Coverage Options
  • Paid Time-Off
  • Regular Raises
  • Advancement Opportunity
  • Fun, Engaging Work Environment
  • Casual Dress Code
  • Cash and Prize Contests

Physical Requirements:

  • This job operates in a professional office environment
  • While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset
  • The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer
  • The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds

Conditions of Employment:

  • Must be authorized to work in the country where the job is based
  • Subject to the program and location of the position
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
  • Job offers are contingent on background/security investigation results
  • Must be willing to submit to drug screening
  • Job offers are contingent on drug screening results

Reasonable Accommodation:

  • Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship
  • The policy regarding requests for reasonable accommodation applies to all aspects of employment
  • If reasonable accommodations are needed, please contact Human Resources

Equal Opportunity Employer:

  • At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community
  • All aspects of employment at MCI are based solely on a person's merit and qualifications
  • MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect
  • All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment

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