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Service Advisor

2 months ago

Plainfield, Illinois, United States Hawk Mazda of Joliet Full time

Job Summary:

Hawk Mazda of Joliet is a dynamic and rapidly growing automotive group with multiple dealership locations across Illinois. As a trusted name in the industry, we are committed to excellence in every aspect of our operations, from sales and service to customer satisfaction and community engagement.

Key Responsibilities:

  • Consult and interpret customer needs for the technicians, ensuring seamless communication and efficient service delivery.
  • Utilize exceptional customer service and sales skills to drive sales, fostering a positive and engaging experience for customers.
  • Serve as the primary point of contact for all automotive service and repair matters, providing expert guidance and support.
  • Understand customers' problems and arrange for appropriate service, leveraging technical knowledge and industry expertise.
  • Prioritize required services, and offer options, ensuring customers receive the best possible solutions.
  • Set and manage the expectations of the service delivery for both the customers and technicians, maintaining transparency and open communication.
  • Continuously keep the customer updated on repair needs and completion times, ensuring timely and efficient service.

Requirements:

  • 2+ years of dealership Service Advisor experience is preferred, with a proven track record of success in a fast-paced environment.
  • CDK proficiency is a plus, with the ability to navigate and utilize industry-standard software.
  • Exemplary customer service skills and sales skills are essential, with a focus on building strong relationships and driving sales growth.
  • Phenomenal follow-up skills, with the ability to stay organized and manage multiple tasks simultaneously.
  • Able to work in a high-volume environment, with a high energy and positive attitude.
  • Professional personal appearance, with a focus on maintaining a clean and organized workspace.
  • Time management skills, with the ability to prioritize tasks and meet deadlines.
  • Must be organized, with a focus on maintaining accurate records and documentation.

Benefits:

  • Medical plans, including comprehensive coverage and flexible options.
  • Dental plans, with a range of coverage levels and affordable premiums.
  • Vision, with coverage for eye exams, glasses, and contact lenses.
  • Life insurance paid by employer, providing peace of mind and financial security.
  • 401k Retirement plan & Employer match, helping employees build a secure financial future.
  • Paid Vacation, allowing employees to recharge and relax.
  • Paid Personal Days, providing flexibility and work-life balance.
  • Paid Holidays, celebrating important milestones and observances.
  • Employee Assistance Program (Family), offering support and resources for employees and their loved ones.

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of our operations. Employment offers are conditional until successful completion of pre-employment screenings, including background check, drug screening and MVR check.