Financial Assistance Advisor

1 week ago


Plainfield, New Jersey, United States Neighborhood Health Full time
Position Overview

The Financial Assistance Advisor plays a crucial role in supporting patients by managing the Unreimbursed Care application process. This position is essential for ensuring that patients receive the financial assistance they need.

Key Responsibilities:
  • Patient Outreach: Engage with patients through various communication methods including personal visits, phone calls, and written correspondence to discuss Unreimbursed Care options.
  • Information Gathering: Proactively reach out to patients to collect any additional or missing documentation necessary for completing their applications.
  • Documentation Management: Ensure that 100% of patient files are complete with all required documentation to determine eligibility for Unreimbursed Care.
  • Record Keeping: Maintain an organized log of Unreimbursed Care patients for accurate reporting and tracking purposes.
  • Follow-Up: Conduct follow-ups on applications for patients who do not meet the criteria for financial assistance.
  • Billing Coordination: Identify and confirm patient approvals for services within the organization’s billing system.
  • Application Assistance: Provide support with New Jersey Family Care applications as necessary.
  • Training: Facilitate training sessions for both new and existing staff on the Unreimbursed Care application process.
  • Cross-Departmental Support: Offer coverage across various departments as needed to ensure smooth operations.
  • Compliance Assurance: Ensure adherence to the terms outlined in the state of New Jersey's agreements.

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