Service Advisor
4 weeks ago
We are seeking a skilled Service Advisor to own our customer's experience in the service lane at Planet Honda in Union, NJ.
As a Service Advisor, you will be the first point of contact with our customers and will be well-versed in product offerings, inventory needs, and customer service. From greeting vehicle owners on the driveline to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.
About Us
We are expanding our Service Department at Planet Honda, which features a state-of-the-art 75,000 square feet facility, over 32 service bays, a customer service lounge, café, kids room, and we are growing. We couldn't be happier to get to work on providing our first-class service to even more drivers.
Responsibilities
Key Responsibilities:
- Oversee the flow of the Service Drive to ensure customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure that the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
Qualifications
Requirements:
- Organized and friendly personality.
- Demonstrated ability to manage others.
- Time management skills.
- Fantastic communication skills with your customers.
- Professional, well-groomed personal appearance.
- Clean driving record.
- Willing to submit to a pre-employment background check & drug screen.
What We Offer
Benefits:
- Medical & Dental Plan.
- 401k.
- Product Training.
- Opportunities for Advancement.
- Dealership Gym.
- Dealership Café.
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