Sales and Customer Service Representative

2 weeks ago


Louisville, Kentucky, United States Massage Envy Full time
Overview

At Massage Envy, we're passionate about helping others achieve their wellness goals. As a Sales and Customer Service Associate, you'll play a vital role in delivering exceptional client experiences and growing our member base.


Key Responsibilities:

  • Provide outstanding customer service and ensure every client feels valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach

Perks and Benefits:

  • Competitive base pay starting at $13/hour plus bonuses and commissions
  • Employer-paid healthcare, including medical, dental, and vision plans for full-time employees
  • Matching 401(k) plan
  • Paid time off
  • Employee referral bonus program
  • Employee Assistance Program
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A free massage, skincare, or stretch service each month for employees working a minimum of 20 hours per week
  • 40% off all products for employees working a minimum of 20 hours per week

Requirements:

  • High school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Critical thinking skills with excellent math and computer skills and the ability to multitask
  • Great people skills and the ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services

Culture and Support:

  • Trained leadership invested in your success
  • Award programs, such as Sales Associate of the Year
  • A caring community that celebrates individuality and shares knowledge

If you're passionate about helping others and committed to delivering exceptional client experiences, we'd love to meet you.


*Massage Envy Franchising, LLC is a national franchisor of independently owned and operated franchised locations. Each franchisee is the sole employer for all positions posted for a location, and hiring criteria, benefits, and compensation vary by location.


Salary$13 - $14.50 / hour
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