Sales and Customer Service Representative
2 weeks ago
At Massage Envy, we're passionate about helping others achieve their wellness goals. As a Sales and Customer Service Associate, you'll play a vital role in delivering exceptional client experiences and growing our member base.
Key Responsibilities:
- Provide outstanding customer service and ensure every client feels valued and understood
- Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
- Support clinic flow by greeting clients, scheduling services, answering phone calls, and addressing questions
- Help grow and retain a client base through in-person and phone/email outreach
Perks and Benefits:
- Competitive base pay starting at $13/hour plus bonuses and commissions
- Employer-paid healthcare, including medical, dental, and vision plans for full-time employees
- Matching 401(k) plan
- Paid time off
- Employee referral bonus program
- Employee Assistance Program
- A flexible schedule for a better work-life balance
- In-depth product and service training
- A free massage, skincare, or stretch service each month for employees working a minimum of 20 hours per week
- 40% off all products for employees working a minimum of 20 hours per week
Requirements:
- High school diploma (or equivalent) and previous retail or sales experience (preferred)
- Critical thinking skills with excellent math and computer skills and the ability to multitask
- Great people skills and the ability to establish positive relationships with guests
- Supporters of total body care with a general knowledge of massage and skin care services
Culture and Support:
- Trained leadership invested in your success
- Award programs, such as Sales Associate of the Year
- A caring community that celebrates individuality and shares knowledge
If you're passionate about helping others and committed to delivering exceptional client experiences, we'd love to meet you.
*Massage Envy Franchising, LLC is a national franchisor of independently owned and operated franchised locations. Each franchisee is the sole employer for all positions posted for a location, and hiring criteria, benefits, and compensation vary by location.
Salary$13 - $14.50 / hour
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