Operations Services Manager

3 weeks ago


Columbus, North Carolina, United States First Citizens Bank Full time
Operations Services Supervisor

At First Citizens Bank, we're looking for a skilled Operations Services Supervisor to join our team. As a key member of our branch operations team, you'll be responsible for ensuring the smooth day-to-day operations of our branch locations.

Key Responsibilities:
  • Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
  • Research and resolve transaction/cash discrepancies
  • Hiring, supervision, and performance management of service line associates
  • Processing transactions accurately and efficiently
  • Facilitating customer awareness and education of bank services, including digital banking capabilities
  • Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Requirements:
  • Bachelor's Degree and 1 year of experience in Financial services, customer service, bank operations, or branch operations management
  • High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management

We offer a comprehensive benefits program, including customized offerings to support our associates' diverse needs. Learn more about our benefits here: https://jobs.firstcitizens.com/benefits


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