Guest Experience Coordinator

3 weeks ago


Kirkland, Washington, United States Courtyard Seattle Kirkland Full time
Responsibilities:

• Ensure that all guests receive a friendly, efficient, and error-free check-in and check-out experience.
• Handle continuous requests in a fast-paced environment by coordinating with other departments to ensure all guest requests are met.
• Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay.
• Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Qualifications:

Previous customer service experience where you have been guest-facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills, the ability to read, write, type, and use basic technology. You must also be able to stand for an entire shift and lift at least 25 pounds. Applicants must be available to work evenings, weekends, and holidays.

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