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ServiceNow Business Analyst

2 months ago

Reston, Virginia, United States iWorks Corporation Full time
About iWorks Corporation

iWorks Corporation is a leading provider of information technology and professional services to the federal government. Founded in 2005, we offer innovative solutions through our continuous process improvement approach and business and technology expertise.

Job Description

We are seeking a skilled ServiceNow Business Analyst to lead business process definition and improvement efforts. The ideal candidate will effectively capture and communicate business requirements while performing essential business analysis functions.

Key Responsibilities:

  1. Conduct business needs identification, analysis planning, stakeholder analysis, and change activities.
  2. Lead business process definition, re-engineering, and gap analysis with key customer stakeholders.
  3. Capture end-user requirements and write user stories, maintaining them in ServiceNow.
  4. Analyze and verify requirements against existing and planned product capabilities.
  5. Maintain up-to-date documentation of approved business requirements, use cases, process flows, and reporting requirements.
  6. Manage the flow of requirements from the product backlog into sprint planning.
  7. Serve as a liaison between business owners, end users, and IT partners.
  8. Collaborate with stakeholders and focus groups to analyze and develop business use cases and process models.

Requirements:

  • Top Secret Clearance
  • Bachelor's degree in Information Systems, Computer Science, or a related discipline from an accredited college/university.
  • Experience working in an Agile or Scrum software development environment, including testing and ATF scripts.
  • Familiarity with implementing solutions on the ServiceNow platform.
  • Solid understanding of Agile processes and methodologies, with the ability to write user stories and break down larger stories.
  • Experience using business analysis tools and techniques to design and deliver business change.
  • Proficient in process management competencies.

Preferred Qualifications:

  • U.S. Federal government consulting experience preferred.

iWorks Corporation is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic.