Senior ServiceNow Architect

2 weeks ago


Reston, Virginia, United States ICF Full time
Job Summary

We are seeking a highly skilled Senior ServiceNow Architect to join our team at ICF. As a Senior ServiceNow Architect, you will be responsible for leading the design, implementation, and delivery of complex and innovative ServiceNow and cross-technology solutions. This role combines deep technical expertise with leadership capabilities to drive the success of our projects, mentor junior team members, and foster growth in our technical acumen and our service revenue.

Key Responsibilities

Lead collaboration with clients, internal stakeholders, developers, and business analysts to drive requirements definition, create a shared understanding of business processes, and design robust and scalable ServiceNow and integrated technology solutions.

Serve as the trusted advisor to clients, partners, and project teams, providing expert guidance on ServiceNow capabilities, customization options, integrations, and best practices.

Lead the early identification and communication of potential delivery challenges and lead the design of innovative solutions to address them.

Collaborate with project managers, developers, and other teams to support the implementation of ServiceNow solutions, providing technical oversight and ensuring that the design is accurately translated into a functional solution.

Requirements

8+ years of experience implementing or architecting ServiceNow solutions.

8+ years of experience in the development, operations, and/or maintenance of integrated IT systems/applications.

ServiceNow Certified System Administrator.

ServiceNow Certified Application Developer.

Certified in three or more additional mainline certifications, with preference for the following: Certified Implementation Specialist (CIS) – Human Resources, CIS – Customer Service Management, CIS – IT Service Management, CIS – Discovery, CIS – Service Mapping, CIS – Application Portfolio Management, CIS – Software Asset Management, CIS – Hardware Asset Management.

US Citizen or Green Card Holder due to federal contract requirements.

Must be able to obtain a Public Trust.

MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Valuable Skills

5+ years of working experience with ServiceNow modules like Service Portal, App Engine, SPM, and HR Service Delivery.

Hands-on experience (>480 hours each) implementing or architecting 24 or more ServiceNow applications.

Bachelor's Degree in Computer Science, Engineering, Information Technology, or related field.

ServiceNow Certified Technical Architect.

Vast experience across numerous parts of the ServiceNow platform and experience with commonly integrated third-party technologies.

Excellence in scripting languages (JavaScript, GlideScript) and other relevant languages.

Excellence in designing and leading complex solutions and integrations.

Excellent understanding of system architecture and design principles.

Excellent technical leadership skills and a hunger to take on additional responsibilities.

Excellent written and oral communication skills to deliver technical solutions simply and succinctly.

Exceptional problem-solving and critical thinking abilities.

Excellent communication, presentation, and stakeholder management skills.

Exceptional understanding of ServiceNow best practices and industry trends.

Excellent Conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery
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