Technology Operations Specialist

2 days ago


Blue Ash, Ohio, United States Virtual Full time
Job Overview

As a key member of our team, you will be responsible for managing all support related to our physical offices, employee hardware, and certain employee-facing software. The ideal candidate will have 8+ years' experience in a similar role, including a bachelor's or advanced degree.

Key responsibilities include:

  • Managing technical skills such as Firewall, networking, Microsoft 365 administration, Windows desktop, MacOS, Active Directory, group policy, PowerShell, Intune, cloud migration
  • Developing operational skills in support/help desk management, change management, project management, asset management, vendor management
  • Providing great customer service with high empathy while prioritizing customer satisfaction
  • Training on existing technology and increasing firm-wide utilization to increase technical aptitude
  • Leading the management, enhancement, and governance of Microsoft 365 and its core Office Products, specifically SharePoint & Microsoft Teams


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