Referral Development Specialist

6 days ago


Murrieta, California, United States VCA Animal Hospitals Full time
Job Summary:

The primary objective of this role is to foster and maintain strong relationships with referring veterinarians and hospitals, ultimately driving revenue growth for VCA Animal Hospitals. As a Referral Coordinator, you will work closely with the Specialty Marketing Manager to develop and implement strategies to cultivate and strengthen relationships with local veterinary communities.

Key Responsibilities:

  • Become familiar with the hospital you represent, understanding its workflow processes, staff, and policies.
  • Develop and maintain a comprehensive list of referring veterinarians and their contact information.
  • Coordinate regular visits with hospital specialists and the Hospital Manager, working with the Marketing Manager to track visits and develop marketing materials.
  • Manage marketing inventory, anticipating supply needs and working with the courier to ensure timely delivery.
  • Track client phone numbers and revenue, working with the Marketing Manager to analyze digital marketing tracking phone numbers.
  • Coordinate Continuing Education (CE) events for referring veterinarians, working with the Marketing Manager to promote events and track impact.
  • Provide images and content for social media sharing and website blog, ensuring client consent and medical information accuracy.
  • Provide staff headshots and pertinent content for The Rounds rDVM newsletter.
  • Manage holiday gifts, including ordering and distribution.
  • Determine areas for improvement or creation to enhance the customer experience.

Benefits:

  • Competitive compensation package, including medical, dental, and vision insurance.
  • 401(k) retirement plan and pet care discounts.
  • Paid vacation, holidays, and sick days.
  • Health and well-being programs with resources and training.


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