Academic Experience Specialist Role

3 days ago


New York, New York, United States Success Academy Charter Schools Full time
About Success Academy Charter Schools:
We are a network of public charter schools serving over 54,000 students across New York City. Our mission is to provide a high-quality education to every student, regardless of their background or zip code. We believe that every child deserves access to a world-class education and are committed to making this vision a reality.

Job Description:
We are seeking a highly skilled and experienced Research Analyst for Customer Success to join our team. This role will be responsible for conducting research to understand the needs and behaviors of our customers, as well as identifying opportunities for improvement. The successful candidate will have a strong background in research, with a minimum of 5 years of experience in design research. You will also have excellent analytical, interpersonal, written, and verbal communication skills, as well as proficiency in Microsoft Office Suite. In addition, you should have a bachelor's degree in Design or a related field, with an advanced degree preferred. Salary Range: $90,000 - $130,000 annually.

Responsibilities:
* Conduct observational and design research to study both latent and explicit needs of prospects and existing clients.
* Review existing 2nd and 3rd party research on competitors, target customer segments, geographies, and new markets.
* Help concept owners articulate clear hypotheses.
* Design qualitative research efforts to test and prove/disprove hypotheses.
* Implement research projects from inception to completion, including RFP management, vendor selection, data integrity, and ensuring excellence in insights.

Requirements:
* Minimum 5 years of experience in design research.
* Bachelor's degree in Design or a related field, with an advanced degree preferred.
* Excellent analytical, interpersonal, written, and verbal communication skills.
* Proficiency in Microsoft Office Suite.

Benefits:
* Competitive salary range: $90,000 - $130,000 annually.
* Full benefits program, including medical, dental, and vision insurance, as well as a 401(k) plan.
* Opportunities for professional growth and development.

Contact Us:
Please submit your resume and cover letter outlining your qualifications and experience. We are an equal opportunity employer and value diversity at our organization.

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