Customer Experience Specialist
6 days ago
The Customer Experience Specialist plays a vital role in supporting omni-channel processes, ensuring seamless customer experiences across online and in-store channels. This position is responsible for picking, packing, and shipping online customer orders, fulfilling in-store and curbside pickup orders, and transferring product back to the warehouse.
Key Responsibilities- Customer Experience
- Strategically process order queues and daily workloads to prevent backlogs, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders.
- Maintain standards through the use of proper packaging to exceed customer product expectations.
- Effectively use store technology to ensure a seamless omni-channel shopping experience for customers.
- Business Operations
- Oversee omni processes to ensure fill rates are maintained and brand standards are followed.
- Oversee organizational standards related to supply needs, technology, workstations, order staging, and pickup areas.
- Facilitate the transfer of online products back to the warehouse.
- Adhere to store safety standards, inventory accuracy, and reduction of product loss while upholding all company policy and procedure to support store profitability.
- Communication + Relationships
- Communicate daily with the leadership team on omni processes to ensure task completion.
- Proactively escalate issues that may impact the ability to fulfill orders.
- Collaborate with store leadership to share progress on results, while articulating support needs to maximize efficiency.
- Set an energized pace to establish and maintain omni-channel standards and service level agreements.
- Ability to work flexible hours to meet store omni-channel demand.
- Proven track record in leading operational processes and achieving measurable results.
- Eagerness to learn and grow within the organization.
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