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Director, Client Solutions

2 months ago

Chicago, Illinois, United States Aon Hewitt Full time
About the Role

Aon Hewitt is seeking a highly skilled and experienced professional to fill the position of Director, Client Advocacy – Accounting. This individual will be responsible for overseeing premium and pro rata activity on behalf of ceding companies and reinsurers, managing offshore teams as needed, and assisting high revenue-generating clients with improvements and/or corrections on reports.

Key Responsibilities
  • Client Advocacy: Operate as a strong advocate for complex and/or high revenue clients, ensuring their needs are met and exceeded.
  • Contract Management: Verify contract terms and accounting structure in Aon's proprietary system (GRiDS), as entered by the Sales team.
  • Premium and Pro Rata Management: Request deposit premium and term adjustments from ceding companies in accordance with contract terms, including LORs debiting instructions (for Lloyds clients).
  • Reporting and Analysis: Prepare periodic reports, term adjustments, sliding scale commissions, profit commissions, and retrospective premium adjustments for ceding company's approval or completion in accordance with contract terms for the client's approval.
  • Cash Management: Request and monitor ceding company cash for it to be settled within contract terms.
  • Reinsurer and London Bureau Management: Collect reinsurer and London bureau open balances to ensure payment to the ceding company on a timely basis.
  • Letter of Credit Management: Manage all aspects of Letter of Credit process.
  • Complex Issue Resolution: Responsible for independently resolving complex accounting issues.
  • Sales Support: Provide assistance to Sales team by participating in RFP's and similar activities.
  • Client Meetings and Special Projects: Compile data; organize and schedule Client meetings, and perform special projects as needed.
Requirements
  • Education: Bachelor's degree (BA/BS) in Finance, Accounting, Math, or similar degree from a four-year college or equivalent experience.
  • Experience: 10+ years of experience in the insurance or reinsurance industry.
  • Skills: Ability to multi-task and manage competing priorities, advanced knowledge of MS Office suite of products, excellent interpersonal and communication skills (both oral and written), ability to think strategically and analytically, as well as solve problems by thinking creatively, accuracy, thoroughness, and strong attention to detail, excellent organization, prioritization, and time management skills, and ability to mentor and develop team members.